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Claims Specialist I

Company: Mercury Insurance
Location: Austin
Posted on: November 11, 2019

Job Description:

Mercury has been named one of 'America's Best Employers' in 2017, 2018 & 2019 by Forbes magazine. We have also been recognized seven times by Forbes as one of "America's Most Trustworthy Companies." At Mercury, people come first. We offer bonus potential, excellent benefits, matching 401(k), employee activities, and many more perks. Are you interested in working for a company that's been recognized as one of 'America's Best Employers'? Qualified candidates are encouraged to apply!
Position Summary:Under general supervision, investigates and processes minor to moderate bodily injury claims, auto physical damage and property damage liability claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders. This role is designed for incumbents to develop bodily injury knowledge and skills.Essential Job Functions:--- Obtains information from involved parties to evaluate facts of loss, including law enforcement reports, witness interviews, initial treatment medical records, to determine liability. Reviews coverage and claims process with customers. Sets reserves, assigns material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed.--- Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.--- Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation.--- Negotiates, settles, and authorizes payment for injury claims with both legal counsel for represented claimants and unrepresented parties.--- Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week--- Other functions may be assignedEducation:--- High School Diploma or GED required; Bachelor's Degree preferred--- Insurance Adjuster's license may be required in applicable statesExperience:--- Customer service experience required--- 6 months related experience preferred
This position will complete a 6 week claims training program which could include overnight travel. This position will be based out of our North Austin, TX location.

Keywords: Mercury Insurance, Austin , Claims Specialist I, Other , Austin, Texas

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