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Customer Experience Representative I - Brilliant Distinctions

Company: Allergan
Location: Austin
Posted on: November 11, 2019

Job Description:

Customer Experience RepresentativeII ? Brilliant Bar
WHAT YOUR NEW MANAGER WANTS YOU TO KNOW:
?I?mlooking for passionate team players who are enthusiastic about providing worldclass customer service to Allergan?s patients, practices and sales representatives.If you are looking to promote your career in thepharmaceutical industry supporting Allergan?s growing aesthetic business Iwould be very interested in receiving your resume. Let?s discuss what you canbring to the team and what you aspire to do in the future.? ?YOU ARE more than just a title, YOU ARE?

  • ARelationship Builder ? You provide top notch service to ourphysicians and field sales representatives regarding questions related to Allergan?saesthetic websites. You are responsible for provisioning doctors and theirstaff to be able to use Allergan Direct in whatever capacity they choose
  • A CriticalThinker ? You are responsible forassistingour field reps with onboarding and registration to our eCommerce platform that servesas the engine in which Allergan allows physician?s patients to order productthrough a physician?s website, supported by Allergan
  • A Troubleshooter? You provideon-going help for any eCommerce-related question or issue that may arise forour physician?s and their staff and act as the liaison between the customer andour IT teams.YOU WILL:
    • Provisiondoctors and staff to use Allergan Direct. You will also assist our field reps with onboarding and registration toour eCommerce platform.?
    • Buildbridges. Provide on-going help for any eCommerce-related question orissue that may arise for our physician?s and their staff.
    • Providewhite glove customer service. Proactivelyhighlight the benefits of each program and optimize the benefits available tothe customer regarding all applicable sites YOU BRING:
      • 6 monthsCustomer Service experience with Allergan Customer Operations programs,especially within Brilliant Distinctions and successful completion of BrilliantBar training requirements and proven proficiency or 2-3 years of Contact Centerexperience outside of Allergan
      • Experience working with MS Office
      • Attention to detail and the ability to multitask
      • High School DiplomaALLERGAN LEADERSHIP SKILLS:
        For this role, we?re looking for a team memberwho is:
        • Excellence Focused
        • Optimistic
        • Inquisitive?A Talent Magnet: Thebest leaders are brand ambassadors and have an eye out forgreat talent to join our family. All Allergan colleagues are an extension ofour recruiting team, building bridges for the best people to grow our company.?WE WILL GIVE YOU THE ALLERGAN EDGE:
          At Allergan, we define the ?Allergan edge,? assomething that sets us apart, gives us an advantage and strengthens us to bebetter ? for our customers, patients, investors and each other. Our 'edge' isour colleagues, and we are committed to making Allergan the best place for themto work and achieve career goals.
          How do we do this? We Engage, Develop, andReward our colleagues.
          • Engage. From Day 1. You are a bold leader who wants to makean impact. We listen to your ideas and your questions, so we can beeven better at what we do.
          • Develop. Learn every day,build new skills every day. We prioritize development, so our leaders arealways ready for the next challenge and opportunity.
          • Reward. Exceptionalperformance creates exceptional opportunities and rewards. Financial awards andincentives are just a part of this - we invest in our people; celebrate successesthrough recognition programs; promote healthy lifestyles and work-lifebalance.? We offer amazing benefits mostof which start on your 1st day at work (Medical, Dental, Vision,401k ? company match up to 8%, Tuition Reimbursement, and much more)
            LI-KJ1

Keywords: Allergan, Austin , Customer Experience Representative I - Brilliant Distinctions, Other , Austin, Texas

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