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Customer Experience Validation Engineer

Company: Dell
Location: Austin
Posted on: November 11, 2019

Job Description:

Customer Experience Validation Engineer
Competitive salary

Austin, Texas

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can t wait for you to discover this for yourself as a Customer Experience Validation Engineer on our Test Engineering team in Austin, Texas.

When your products transform the way we live and work, nothing can be left to chance. Our Test Engineering team takes charge of the testing, evaluation and validation of all our devices. We re a team of expert engineers responsible for the development of all test cases and test tools to ensure the functionality and compatibility of our products. We re involved in the whole testing process from preparing test and diagnostic programs to recommending changes in testing equipment procedures and designing new testing equipment.
Key Responsibilities

  • Conduct competitive study from user perspective to provide insights for product design
  • Proactively identify emerging threats/issues, related to user experience, customer journey and product ecosystem
  • Serve as engineering s early warning system providing a POV/implications for product design and support
  • Performs a variety of data analysis techniques to surface insights and translates data into usable design solutions and leverages results to spark focused design efforts
  • Integrates Human Factors Engineering principles to the design & development process, accounting for perceptual, physical, and cognitive abilities in the usage of products & services
  • Produces specifications, standards, user requirements, as applied to Product Design and Development
  • Represents the needs & preferences of the end user throughout the design and development process
  • Has broad accountability of the user experience, from initial set-up/ install (out of box experience) through the product lifecycle
  • Defines & executes the necessary behavioral studies to guide the design process (e.g., yielding both qualitative and quantitative data)
  • Works with cross-functional development teams to design products (Engineering, Marketing, Quality, etc.)
  • Delivers the necessary artifacts to capture the intended user experience to implementation/engineering entities (e.g., specifications, guidelines, prototypes, UI designs, etc.)
  • Presents test results to development teams and executive leadership to guide and drive the business in accordance to corporate strategies
    Essential Requirements
    • Bachelor s degree in Human Factors, Psychology, or a related discipline
    • 8+ years of industry experience conducting user research using various methods and working in teams with developers and designers
    • Solid knowledge of the field of human-computer interaction, experimental design, observational, and field methods and data analysis
    • Experience with a broad range of data collection and analytical techniques such as survey construction/analysis, qualitative/observational methods, and quantitative statistical data analysis
    • Ability to synthesize and summarize findings within and across studies and participants, identify key insights and opportunities, and work with designers to turn them into great user experiences
    • Ability to drive success in an engineering-driven organization (this is not an engineering position, but technical knowledge is very helpful)
    • Ability to communicate recommendations to peers and management in a clear, concise and impactful way
    • Have a strategic mindset to turn data into actionable marketing strategy insights
      Desirable Requirements
      • MS or PhD in Human Factors, Psychology, or another appropriate discipline plus 6+ years of experience
      • Deep understanding of consumer computing products and trends
      • Experience working on hardware /software ecosystems
      • Ability to influence teams and executives
        Benefits
        We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

        If you re keen to push the boundaries of test engineering, this is your opportunity to develop with Dell.

        Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell . Associated topics: adapter, cellular, design, diagram, electric, plc, power, signal processing, wind, wiring

Keywords: Dell, Austin , Customer Experience Validation Engineer, Other , Austin, Texas

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