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IT Support Specialist - Austin

Company: NFP
Location: Austin
Posted on: November 11, 2019

Job Description:

Summary: The Support Technician serve as the first point of contact for employees seeking technical assistance for computing and phone issues. Provide technical support over the phone and in person, and maintain the smooth operation of the computer facilities.Essential Duties and Responsibilities:Maintain and troubleshoot PC network connectivity in order to provide maximum uptime.Follow standard Support Technician operating procedures; accurately log all Support Technician requests using call tracking software.Setup and test PC's for new and / or existing users.Research and make recommendations for new software and hardware as needed.Respond to user hardware and software problems.Test and document corporate initiatives as assigned by ManagerAssist with management of mobile devicesOther items as assignedKnowledge, Skills, and/or Abilities:Thorough knowledge of Windows Operating Systems Win7&10)Thorough knowledge of Microsoft Office Suite (2013)Enterprise level AntiVirus experience.Enterprise level VPN experience.Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases.Experience with PC hardware build and troubleshootingFamiliarity with mobile devices (smartphones/tablets)Strong customer service communication skillsGood attitude and a desire to help othersProven communications and interpersonal skills.Thorough problem solving skills.Ability to train new individuals, transfer knowledge, and assume new responsibilities.DependabilityActive Directory managementEducation and/or Experience:BA or BS degree preferred or equivalent experience

Keywords: NFP, Austin , IT Support Specialist - Austin, Other , Austin, Texas

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