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Operations Lead - Digital Experience Design

Company: Gensler
Location: Austin
Posted on: September 13, 2019

Job Description:

As a Gensler Operations Lead in the Digital Experience Design (DXD) group, you will help drive key initiatives and establish best practices around knowledge sharing through collaboration with our Global and Regional Practice Area Leaders across the firm s 11 regions. You re a fit for this role if you have experience in knowledge management, resource management, and professional services business operations for a rapidly growing business.

YOUR ROLE

The Operations Lead is extremely well organized, confident, conscientious, detail oriented, flexible and personable in dealing with all levels of staff. You have a get it done mentality. You are a true problem solver and a connector of people. This is a role for someone who is left and right brain ambidextrous enjoys generating and reviewing reports in Tableau, but also working closely with a leadership to resolve talent gaps on projects and figuring out ways to keep global teams connected and aware of operational best practices.

WHAT YOU WILL DO

* Hands on management and tracking of priority global initiatives

* Oversee the development of industry specific thought leadership POVs produced at regional levels

* Align available resources to global opportunity pipeline and active projects

* Identify and understand regional talent gaps and work with Practice Area Recruiter to fill them

* Manage and share out a common repository of completed deliverables and pitch work

* Work with Marketing teams to maintain global business development materials (qualifications, proposals, pricing, etc.)

* Act as a DXD information hub: a one-stop shop for connecting people to relevant and timely project information and subject matter experts from around the firm.

* Provide rolled-up global views of Practice Area performance around productivity, pipeline, project metrics

* Understand what tools, technologies and methodologies are being used across the Practice Area and raise awareness around opportunities for efficiency or improvement

* Find and share sources of internal expertise to educate individuals and teams on the latest industry trends and delivery processes

* Take responsibility for the quality and quantity of project data contained in Gensler s Digital Library and other online resources

* Partner with Gensler s global Knowledge Management network to develop long-term knowledge management strategies and identify gaps in our information resources and tools

* Provide seamless communication and information sharing between the DXD PA and other teams and individuals in the firm who are seeking information on DXD services, capabilities, POVs

* Align regional PR/marketing activities with global PR/marketing efforts

YOUR QUALIFICATIONS

*

Ability to juggle many concurrent workstreams and shifting priorities
*

Service-oriented mindset catering to multiple regional and global leaders
*

Must have experience in a medium to large scale professional services firm
*

Prior experience with knowledge management processes and best practice definition
*

Minimum of 10 years experience
*

Excellent oral and written communication skills
*

Advanced skills with Excel, PowerPoint, Tableau preferred
*

Self-motivated, independent worker
*

Excellent interpersonal/organizational skills
*

Strong attention to detail
*

Project management skills

LIFE AT GENSLER

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions and hackathons, to Well-being Week, our offices reflect our teams diverse interests.

We encourage our employees to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays and paid time off. We also offer a 401k, profit sharing, employee stock ownership and twice annual bonus opportunities.

As part of the firm s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

GENSLER IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPANT IN THE U.S. FEDERAL E-VERIFY PROGRAM. WOMEN, MINORITIES, INDIVIDUALS WITH DISABILITIES AND PROTECTED VETERANS ARE ENCOURAGED TO APPLY.

#LI-MG1

Keywords: Gensler, Austin , Operations Lead - Digital Experience Design, Other , Austin, Texas

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