AustinRecruiter Since 2001
the smart solution for Austin jobs

Bilingual Customer Retention Expert (English / Spanish)

Company: mommy jobs online
Location: Pflugerville
Posted on: August 18, 2019

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLANU when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: mommy jobs online, Austin , Bilingual Customer Retention Expert (English / Spanish), Other , Pflugerville, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Make up to $25/Hour Delivering with Favor
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun You are in
Company: Favor
Location: College Station
Posted on: 08/19/2019

Are You Self Motivated?
Description: Are You Ready for a Change We are seeking very motivated, responsible and fun individuals to join
Company: MAH Benefits
Location: Temple
Posted on: 08/19/2019

Delivering w Favor is Fun & Easy! Flexible Hours & Daily Pa
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun You are in
Company: Favor
Location: College Station
Posted on: 08/19/2019


Chiropractor
Description: Chiropractor DC Needed in Chapel hill TX We are currently seeking a full-time Chiropractor DC to join a growing practice
Company: Healthcare Recruitment Counselors
Location: College Station
Posted on: 08/19/2019

Set Your Own Hours!
Description: We have an A Rating with the Better Business Bureau. We are a 25 year old company seeking people who are
Company: MAH Benefits
Location: Waco
Posted on: 08/19/2019

Invoice Clerk
Description: SunIRef:GP Invoice Clerk Reynolds and Reynolds 376 reviews College Station, TX Responded to 51-74 of applications in the past 30 days, typically within 1 day. As an Invoice Clerk you will handle all (more...)
Company: Reynolds and Reynolds
Location: College Station
Posted on: 08/19/2019

Make up to $25/Hour Delivering with Favor
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having
Company: Favor
Location: College Station
Posted on: 08/19/2019

Favor Delivery Runner
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun You are in
Company: Favor
Location: Bryan
Posted on: 08/19/2019

Delivering w Favor is Fun & Easy! Flexible Hours & Daily Pa
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun You are in
Company: Favor
Location: Bryan
Posted on: 08/19/2019

Make up to $25/Hour Delivering with Favor
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun You are in
Company: Favor
Location: Bryan
Posted on: 08/19/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds