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Customer Support Specialist I

Company: York Risk Services Group
Location: Austin
Posted on: August 16, 2019

Job Description:

At York, we believe that an experience marked by expertise, consistency and compassion sets us apart. And we celebrate the diverse backgrounds and unique perspectives that allow us to stand apart from our competitors. That's why we are committed to recruiting, developing and retaining people who represent our values and who believe in our mission.

Job Description

JOB SUMMARY:

An Operation Service Center Associate manages the mail and other incoming documentation that comes to the business offices. He or she provides administrative and clerical support to operations, administrative and corporate staff.

ESSENTIAL JOB RESPONSIBILITIES:


  • Open/Prep/Index mail
  • Scan Mail
  • Sort and deliver mail
  • Prepare mail to be shipped/sent
  • Operate computerized equipment related to scanning and creating labels and postage
  • Index/Annotate/Deliver incoming electronic documentation received by fax or email to appropriate claim files

    SUPERVISORY RESPONSIBILITIES:

    SUPERVISION RECEIVED:

    • This position reports to the OSC Supervisor

      SUPERVISION EXERCISED:

      • NA

        QUALIFICATIONS:

        EDUCATION:

        • High School Diploma

          EXPERIENCE:

          • 1 Year of clerical, production environment or customer service experience

            SKILLS/ABILITIES:

            • Excellent organizational and accuracy skills
            • Ability to multi-task and work without constant supervision
            • Ability to maintain quality through completing repetitive tasks
            • Good communication skills to triage problems through questioning techniques from internal sources

              KNOWLEDGE:

              • Knowledge of the company's policy for mailing letters and packages.
              • Basic understanding of different claims related documentation
              • Solid knowledge of enterprise claims systems and adaptability to learning client specific enterprise systems
              • Strong knowledge of MS Office Suite, Adobe Acrobat Reader, and PDF Factory

                ROUTINE DECISIONS AND FORMAL POLICY SETTING:

                Decisions routinely made include:

                • Must know postal and shipping rates and regulations
                • Final destination of incoming documentation
                • Decide the most efficient way to send mail

                  Policy setting:

                  • No formal responsibility. Policies associated with the job's purpose and essential responsibilities are set by others.

                    The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

                    All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.Apply Now!

Keywords: York Risk Services Group, Austin , Customer Support Specialist I, Other , Austin, Texas

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