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Installations Team Member

Company: Protect America
Location: Austin
Posted on: August 16, 2019

Job Description:

Description Installations team members are responsible for providing step by step instructions and technical support over the phone to customers who are self-installing their new home security system. Using excellent communication skills, attention to detail, and patience, agents need to provide verbal instructions to customers without being able to see what the customer is doing and help them understand the step by step instructions of installing each security sensor, programming the control panel, testing and troubleshooting each device, activating the system, and setting up the customers emergency contact information for their home security service. During this process, agents need to listen carefully and think quickly in not only helping the customer get their system installed but also to determine if the customer has all the equipment and services that provide them with a comprehensive home security solution. Each call presents an opportunity for agents to offer additional protection and upgrades.Qualifications

  • Excellent verbal and written communication skills.
  • Ability to articulate and provide clear guidance and instructions over the phone.
  • Excellent customer service skills with the ability to overcome difficult situations, build strong rapport over the phone, and multi-task.
  • Computer savvy including typing at least 40WPM and proficient in Microsoft Office.
  • Flexible schedule including nights and at least one weekend shift.
  • Call center experience preferred but not required.
  • Bilingual in English and Spanish preferred but not required

Keywords: Protect America, Austin , Installations Team Member, Other , Austin, Texas

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