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Client Services Specialist

Company: Pushnami
Location: Austin
Posted on: August 16, 2019

Job Description:

About Pushnami: Pushnami is a 100% privately held Austin-based company that has been profitable from day one. It powers cutting edge digital messaging solutions for enterprise level websites throughout the world by combining 21st century technology with machine learning and next level customer service. The company grew by a factor of 10x in 2018 and now delivers over 370 million notifications per day on behalf of its clients. Pushnami was founded on the principles of offering our clients something different and "outside of the box". By putting our clients first, we now manage over 10,000 websites in 60 different countries and just celebrated sending our 90,000,000,000th notification (that is Billion with a B). Responsibilities as our Client Services Specialist: Manage the entire customer life cycle: onboarding and implementation, account optimization, support, expansion and retention.Review, asses, and analyze the customers' progress and offer recommendations based on results.Ensure customer satisfaction and return on investment while enhancing customer experience.Define business objectives for the customer and assist in developing a strategic direction for success.Facilitate discussion around new products to drive expansion opportunitiesWork cross-functionally to resolve customer business issues and work towards their stated goals.Manage customer feedback and product needs by providing feature requests to internal partner teams. Desired Skills:Bachelor's Degree from an Accredited UniversityKnowledge of Online Marketing in some extentHighly Organized and Detail OrientedGood Skills in Microsoft Excel including Pivot TablesAbility to communicate effectively with clientsEnjoys problem solvingA desire for movement into a managerial role in the future We're passionate about our mission and looking for exceptionally talented people to join us. You will be surrounded by smart, dynamic, and friendly team members while working in an open office environment to maximize synergy and employee productivity. To put our employees first, we offer the best benefits and compensation packages available. Pushnami Employment Benefits:A competitive base salary plus bonusesOpportunities for quick career advancement based on performanceFull stocked break room, breakfast taco Tuesday, catered lunches Monday - Thursdays, etcFull medical and dental PPO insurance plan that is 100% PAID FOR BY PUSHNAMIFully matched 401k retirement plan MATCHED AT LEGAL MAXIMUM 6%Unlimited paid vacation after one year of employmentRelaxed dress code and open office environmentA supportive culture that encourages health and personal improvement Pushnami is building towards its vision of becoming the first software platform to house every type of digital marketing with decisions powered by artificial intelligence. We are accomplishing our goals while making a positive impact on our staff and community.If you are energized to join a high-growth startup disrupting the messaging space with innovative technology-let's chat!

Keywords: Pushnami, Austin , Client Services Specialist, Other , Austin, Texas

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