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Service Designer

Company: Ascension
Location: Austin
Posted on: August 16, 2019

Job Description:

We Are Hiring
You've designed products. You've designed experiences. Now come join us in building the future of people-centered healthcare. Be a part of creating something special from the ground up that truly makes a difference.

Why Join Ascension?
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. We believe you should be a tech founder not a fixer - that's how we do tech at Ascension.
As part of our nation-wide transformation initiative, we have established an in-house, interdisciplinary Design team tasked with designing the technology-enabled services and experiences of healthcare across the entire spectrum of care delivery. This team - in deep collaboration with colleagues in research, product management, technology, clinical practice, and more - uses human-centered design methods to understand the needs and motivations of our patients and providers and bring solutions to life.
Where You Will Work
You will get to work in our brand new, creatively stimulating, office space we are calling the "Digital Studio" in Austin, TX (#1 in U.S. News Rankings - Best Places to Live). We feel that Innovative thinking is usually done best over a free beverage and that's why our Digital Studio comes stocked and offers a variety of unconventional workspaces.

What You Will Do
As a Service Designer, your role will be responsible for creating seamless service experiences for patients, caregivers, and clinicians, with consideration for entire end-to-end journeys. As a comprehensive healthcare system that includes a vast range of healthcare services, this could include the design of virtual care delivery, nurse communications, remote health monitoring, operating room operations, financial transparency and payment, care coordination, and more.
The work of your team will be anchored in human-centered design methodology and include research and synthesis to understand latent user needs, design explorations to iteratively generate design options, ample prototyping to bring ideas to life, collaboration with design, product, marketing, and clinical colleagues, and a relentless passion for engaging directly with the user to continuously improve their experience.
Key Responsibilities
For this role, you will need expert capability in assessing service journeys and using of human-centered design methods. An understanding of how services interplay with digital experiences, technology, communications, and physical environments is highly valued, as is experience with healthcare, retail services, and behavioral economics.

  • Lead strategic service design projects from conception to execution
  • Establish service design best practices and support service design team development
  • Represent service design capabilities with executive leaders across the organizationWhat You Will Need
    Key Knowledge:
    • Empathy for the user and a deep understanding of user-centered design (UCD) practices and principles
    • A strong portfolio of work in service design, showcasing experience across the span of the design process
    • Ability to identify design opportunities and iteratively evaluate and refine concepts through user-centered research and synthesis
    • Collaborating with colleagues to generate many possible design solutions
    • Rapid prototyping to bring concepts to life in service of learning and advancing understanding of user needs and behaviors
    • Conducting feedback discussions with users and internal stakeholders to refine concepts
    • Experience in designing with a wide range of service experience media, such as interpersonal communications, digital technologies, physical communications collateral, and physical space design.
    • Fluency in service design methods, such as creation of user journeys, service blueprints, service playbooks, service provider training, and more
    • Excellent interdisciplinary team collaboration skills, including team leadership Education:
      • Bachelor's or Master's degree in relevant design field preferred, although High school degree/GED + substantial work experience will be considered. Work Experience:
        • 5+ years professional design experience required; experience working in healthcare preferred. Must have a strong portfolio that visually showcases strength and diversity of work. *** Please include a link to your portfolio in your application ***
          We want you to show off your initiative, intuition, and results from whatever you've been working on in the past. Please share your portfolio of work. Tell us what inspires you. Show us what you've been up to, and we will do the same!
          #m!t2020
          Equal Employment Opportunity
          Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

          EEO is the Law Poster Supplement

          E-Verify Statement
          Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
          E -Verify (link to E-verify site)

Keywords: Ascension, Austin , Service Designer, Other , Austin, Texas

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