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Application Administrator

Company: Pro-Sphere Tek
Location: Austin
Posted on: July 14, 2019

Job Description:

OverviewProSphere is seeking an Application Administrator to support its government customer. Partnering with internal and external sources, end-users, developers and other application administrators to ensure functional continuity of applications. The candidate will interact with all facets of the information technology stack within the customer organization. The candidate must have proven experience in gathering data and information and then converting it into written narratives, reports and abstracts as may be required to support management requests. This is a full-time position located in Austin, TX. Veterans are encouraged to apply.Responsibilities




  • Configures and supports complex software application issues experienced by end users promptly and professionally
  • Will be required to review and follow governing regulations to ensure proper program support
  • Serves as the primary point of contact between IT and assigned functional business areas for routine application configuration improvement projects
  • Partners to diagnose and resolve complex software application issues escalated by other members of the software application team
  • Ensures that accurate and effective solutions are provided to end users and that end user support needs are met with a consistently high quality of service
  • Engages appropriate IT and business resources to resolve technical issues and support business processes while updating users on progress toward resolution
  • Performs IT-related activities for projects to support the company priorities
  • Identifies and recommends system modifications to reduce user issues
  • Fully documents each issue and resolution using the incident tracking system
  • Apprises team, peers, and management of any new support issues in a clear and timely manner
  • Collaborate with hardware, operating system, DBA and other technical teams to ensure proper environment integration requirements
  • Performs other job-related duties as assigned or apparent


    Qualifications




    • A minimum of 5 years' progressive experience as an application administrator
    • Associate degree in Business, Information Systems/Technology, or other analytical or technical discipline preferred. (4-years of relevant experience may be substituted for education)
    • A good understanding of software design lifecycle process
    • Previous experience with operating systems, RDBMS (SQL, Oracle etc.)
    • Previous end-user level application support and troubleshooting
    • Ability to work well in a team environment
    • Excellent customer service, communication and organizational skills are required
    • Capable to work under pressure, handle multiple tasks simultaneously.
    • Experience providing services to the federal government and/or the Dept. of Veterans' Affairs is preferred
    • Must be able to obtain and maintain a clearance for persons in a position of public trust conducted by the VA/OPM
    • Ability to work overtime required on occasion

      Physical Demands:



      • Typical office environment. Ability to sit and stand for extended periods of time; ability to lift 5-20 lbs.

        ProSphere offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, tuition reimbursement, a wellness program, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, commuter benefits, and more.

        It is ProSphere's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

Keywords: Pro-Sphere Tek, Austin , Application Administrator, Other , Austin, Texas

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