Company: Velocity Credit Union
Posted on: July 14, 2019
Job DetailsJob Location Main - Austin, TXPosition Type Full TimeJob
Shift 8:30am to 5:30pmJob Category BankingDescription We're looking
for dynamic, extraordinary people with a passion to provide
outstanding service and financial solutions to our members. If you
enjoy working in the service industry, offering problem-solving
solutions while building relationships that create long-lasting
connections, this may be the job for you!
What you bring to the team:
- Minimum 1 year of collections experience, including providing
support to customers over the phone or in person.
- Excellent verbal, written, listening skills and proficiency in
using common office applications and office equipment.
- Passion for providing outstanding customer service with the
ability to problem solve
- Effective time management skills including the ability to
prioritize multiple responsibilities and organize work tasks.
- Ability to work in a fast-paced environment with high attention
- Ownership of the customer experience through issue
- Adaptable to a productive team environment where knowledge is
shared and feedback and coaching are welcomed.
- Flexibility to work department hours including Saturdays
As a point of contact for our members, you will be an excellent
active listener, outstanding communicator, and master problem
solver. Your skills will include working in a fast-paced
environment, presenting the value of solutions, and working toward
mutual goals for the member and Velocity Credit Union.
At Velocity, our mission is to provide our members personalized
service and unique value as their local banking alternative. We
take pride in our work culture, exemplify our core values daily,
and stand by the credit union philosophy of "People Helping People"
to continue to drive our vision of making a positive impact on our
members and their financial goals.
This position offers competitive pay, great benefits including
medical/dental/vision, 401(k) with matching, flexible spending
accounts, a fun working environment and culture, generous paid time
off, company-paid life insurance and disability, referral bonuses,
paid holidays, discounted gym membership, tuition reimbursement,
training and ongoing coaching, opportunities for career growth,
employee reward and recognition system, employee and family events,
Monday - Friday 8:30am - 5:30pm and occasional Saturdays 9:00am to
12:00pm. Employees may be required to work late based on department
needs.Qualifications Velocity provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, gender, genetics, sexual
orientation, national origin, age disability, or status as a
covered veteran in accordance with applicable federal, state and
Keywords: Velocity Credit Union, Austin , Collector, Other , Austin, Texas
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