AustinRecruiter Since 2001
the smart solution for Austin jobs

Contact Center Supervisor

Company: LogistiCare
Location: Austin
Posted on: June 16, 2019

Job Description:

The Contact Center Supervisor Afterhours is responsible for working with the leadership team to meet all performance metrics associated with operations. Responsible for providing: leadership, coaching, development and management of staff. ESSENTIAL FUNCTIONS Executes on management routines and disciplines Leads and manages by observations and coaches in the moment Conducts and documents coaching, annual reviews, live service observations and 1:1's Performance manage: Attendance, Schedule Adherence, Developmental Plan, Performance Plan, etc. Prepare and facilitate team meetings/training Answers employee questions and takes escalated calls Recruits and obtains schedule movements (.e. extra hours, shift/break changes, PTO, extra hours, etc.) Assists with candidate screening, interviews, hiring and new employee onboarding Evaluates employee overall performance Recognizes employee achievements and champions LogistiCare core values Champions companywide initiatives (Supporting and embedding changes) Approves/authorizes payroll accurately and on schedule Identifies, collaborates and assists in developing process improvements Must be able to maintain confidentiality of information Live monitoring queues and skills while communicating needed changes to the National Command Center Other duties as assigned *Must be able to work OVERNIGHT* POSITION QUALIFICATIONS Competency Statement(s) Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures. Decision Making - Ability to make critical decisions while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Management Skills - Ability to organize and direct oneself and effectively supervise others. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy Education High School Graduate or General Education Degree (GED) Bachelor's Degree preferred Experience 1 year of contact center Supervisory experience is strongly preferred 1 year of Transportation, Contact Center and Health Care experience preferred Skills Knowledge and proficiency of contact center management tools and principles; knowledge of and proficiency in quality improvement tools and processes Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner Must be able to work independently and as a member of a team Experience dealing with crisis and ability to create processes that best benefit the entire team Excellent customer service and phone skills Must possess ability to analyze data and report on center performance Strong management and organizational skills Ability to accurately type 35+ corrected words per minute Proficient in Microsoft Word, Excel and Outlook Read, write and understand English fluently Bi-lingual a plus WORKING CONDITIONS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to sit at and work on a computer for periods of time - Able to use the phone for periods of time - Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves - Required to be at the work location to perform job functions - Ability to speak, hear and see for the assigned work day - Repetitive key stroke/data entry for the assigned work day - Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Austin , Contact Center Supervisor, Other , Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Medical Coders - Multi-specialty
Description: Medical Coders - Multi-specialty We need multi-specialty remote medical coders, contract, 3 years experienced, credentialed, inpatient coders in the following specialties for a teaching facility.
Company: Mommy Jobs Online
Location: College Station
Posted on: 06/16/2019

Car Cleaner / General Labour $1000 Signing Bonus Austin 2064635
Description: We are looking for a Car Cleaner / General Labour No experience needed, we will train you You will be washing cars and providing
Company: NetHire
Location: Georgetown
Posted on: 06/16/2019

CDL-A Dry Van Dedicated OTR Truck Driver w/HazMat - Temple
Description: UPS Freight Truckload is hiring motivated professional truck drivers to work as full-time Dedicated OTR Dry Van Drivers. This position involves
Company: UPS Truckload
Location: Temple
Posted on: 06/16/2019


Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: College Station
Posted on: 06/16/2019

Lease Ending Service Associate - Bryan, TX
Description: JOB DESCRIPTIONAlltran has openings for Lease Ending Service Associates. Self-schedule your interview for same day interviewing The Lease Ending Service Associate LES assists consumers with inquiries (more...)
Company: Alltran
Location: Bryan
Posted on: 06/16/2019

Appointment Setters Earn $12 to $35/hour
Description: Business Development Representative 24,000 - 90,000 a year Production Based Incentives Are you seeking a career that will allow you the ability to work from home with a greater earning potential (more...)
Company: TeleReach Corporate
Location: Bryan
Posted on: 06/16/2019

Night Shift Jobs - Drive with Lyft - Make $1000 in your First Month, Guaranteed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Temple
Posted on: 06/16/2019

Accounts Receivable Clerk - Part-Time - Sheraton - (190010VO)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott
Location: Georgetown
Posted on: 06/16/2019

Bilingual Customer Care - Hurricane Relief
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Temple
Posted on: 06/16/2019

Army Reserve Administrator
Description: Army Reserve Administrator Department of the ArmyU.S. Army Reserve Command 416th Engineer CommandOverview--------- Open closing dates06/12/2019 to 06/21/2019- (more...)
Company: U.S. Army Reserve Command
Location: Bryan
Posted on: 06/16/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds