Member Relationship Specialist I - Slaughter Lane
Company: Velocity Credit Union
Posted on: June 15, 2019
Job DetailsJob Location Slaughter Lane Branch - Austin, TXPosition
Type Full TimeJob Category Customer ServiceDescription Member
Relationship Specialist I
We're looking for dynamic, extraordinary people with a passion to
provide outstanding service and financial solutions to our members.
If you enjoy working in the service industry, offering
problem-solving solutions while building relationships that create
long-lasting connections, this may be the job for you!
At Velocity, we're committed to upholding our mission of providing
our community personalized service and unique value as their local
banking alternative. We take pride in our work culture, exemplify
our core values daily, and stand by the credit union philosophy of
"People Helping People" to continue to drive our vision of making a
positive impact on our members and their financial goals.
- Minimum 1 year of financial institution experience supporting
customers in person or over the phone.
- Excellent verbal, written, and listening skills and proficiency
in using common office applications and office equipment.
- Passion for providing outstanding customer service and a
- Effective time management skills including the ability to
prioritize multiple responsibilities and organize work tasks.
- Experience controlling negotiable instruments.
- Ability to work in a fast-paced environment with high attention
- Ownership of the customer experience through issue
- Adaptable to a productive team environment where knowledge is
shared and feedback and coaching are welcomed.
- Flexibility to work branch hours including Saturdays.
Your position summary:
As our members' first point of contact, you'll be the pleasant,
professional, and friendly face of Velocity, providing exceptional
service, resolving financial matters, and educating our members
about products and services that will enhance their financial
What's in it for you?
This position offers competitive pay, great benefits including
medical/dental/vision, 401(k) with matching, flexible spending
accounts, a fun working environment and culture, generous paid time
off, company-paid life insurance and disability, referral bonuses,
paid holidays, discounted gym membership, tuition reimbursement,
training and ongoing coaching, opportunities for career growth,
employee reward and recognition system, employee and family events,
and more! Velocity provides equal employment opportunities (EEO) to
all employees and applicants for employment without regard to race,
color, religion, gender, genetics, sexual orientation, national
origin, age disability, or status as a covered veteran in
accordance with applicable federal, state and local laws.
Keywords: Velocity Credit Union, Austin , Member Relationship Specialist I - Slaughter Lane, Other , Austin, Texas
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