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IT Service Desk Associate

Company: Hitachi Consulting Software Services India Limited
Location: Bryan
Posted on: May 27, 2019

Job Description:

IT Service Desk Associate IT Service Desk Associate - Part Time - IT Outsourcing Practice About Hitachi Consulting Corporation Hitachi Consulting is the digital solutions and management consulting business of Hitachi Ltd., a global technology and social innovation leader. Hitachi Consulting is a catalyst for positive business change, propelling organizations to accelerate disruptive innovation and drive digital transformation. We help our clients innovate faster, develop new revenue streams, and respond to global dynamics with insight and agility. We collaborate with clients to create solutions that help maximize operational efficiency and deliver measurable, sustainable business results. For more information, visit *************************. About Hitachi, Ltd. Hitachi, Ltd., (TSE: 6501), headquartered in Tokyo, Japan, is a leading global solutions company with approximately 320,000 employees worldwide. Fiscal 2015 (ended March 31, 2016) consolidated revenues totaled 9,762 billion yen ($118 billion USD). Hitachi continues to focus on its Social Innovation Business, which includes information and telecommunication systems, power systems, environmental, industrial and transportation systems, and social and urban systems, as well as the sophisticated materials and key devices that support them. For more information on Hitachi, please visit the company's website at *********************** Overview: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Delivers excellent customer service and an outstanding user experience. Job Location: Bryan, TX Position Type: Part Time Essential Job Functions Answer phones politely and speak clearly and confidently at all times Politely handle customers at all times Log all service desk interactions Follow standard help desk procedures Track and route break-fix incidents and requests and document resolutions Stay current with system information, changes and updates Respond to requests for technical assistance via phone and electronically Document, track and monitor incidents to ensure a timely resolution. Research technical problems and consult with appropriate technical or service personnel for follow-up Inform management of recurring problems Key Competencies Excellent oral and written communication skills Excellent customer service skills Excellent user experience delivery skills Learning skills Ability to analyze problems Ability to problem-solve Adaptability to changing processes and technology Works well with team interaction Attention to detail Stress tolerance Job Qualifications Working towards or have achieved a Bachelor's degree Working knowledge of troubleshooting and providing help desk support Working knowledge of fundamental operations of relevant software, hardware and other equipment - Understanding of software installation techniques - Client hardware knowledge and diagnostic skills - Understanding in administering O365 portal - Knowledge of MS Windows operating systems, MS Office Suite, and MS Exchange technology - Knowledge of DNS, DHCP and strong TCP/IP skills including WAN/LAN connectivity skills - Knowledge of Active Directory and Terminal Services - Knowledge of general printer support Required Experience Minimum (Ideally) 6 months of experience in a support desk position If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information ************************************. Queries other than accommodation requests will not be responded to. US-TX-Bryan Americas HITACHI CONSULTING CORPORATION US Hitachi Consulting Corporation US Not Available Experienced

Keywords: Hitachi Consulting Software Services India Limited, Austin , IT Service Desk Associate, Other , Bryan, Texas

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