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Advisor, Learning Content Development Support

Company: Dell
Location: Round Rock
Posted on: May 19, 2019

Job Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can t wait for you to discover this for yourself as an Advisor, Customer Technical Trainer on our Ed Services team in Franklin MA/Round Rock, TX.
Why Work For Us:
Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture. We also take calculated risks and we celebrate big victories when they pay off.
Our Employee Value Proposition:
Our Culture Code unites us and makes us a great family of companies and a great place to work. It s how we run the business, go to market, work together and provide inspirational leadership. Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.
Role Overview:
This role supports the Education Services Learning Design and Development organization by maintaining and supporting the content development environment, including tools, process, and documentation.
Key Responsibilities

  • Write/edit technical documentation that clearly defines procedures, processes, and best practices
  • Develop training content for new-hire onboarding and user upskilling
  • Provide proactive and reactive user support for LCMS and content quality tool
  • Coordinate with users and service provider to maintain writing-style and terminology rule sets
  • Lead/participate in multiple workstreams with competing priorities and deadlines
  • Proactively engage peers, users, stakeholders, and vendors to identify enhancement opportunities
  • Reactively troubleshoot issues, discover solutions/workarounds, and communicate to end-users
  • Review content for compliance to governance standards
  • Follow AGILE principals and participate in Scrum ceremonies to ensure quality and timely work
  • Work on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations or decisions
  • Collaborate with peers, vendors, and other resources to accomplish quality work efficiently
  • Stay current in best practices, tools, and applications across learning and training industry
  • Regularly update team and management on project/activity status Essential Requirements:
    • Strong technical writing/editing skills
    • Experience supporting or working with Xyleme LCMS, or similar tools
    • Experience supporting or working with Acrolinx or similar content quality tools
    • Strong program management skills, including expectation-setting, effective meeting management, and follow-through to achieve deliverables
    • Self-motivated individual willing to upskill and maintain a specialist level of technical knowledge
    • Exhibit a sense of ownership and accountability in your work
    • Working knowledge of AGILE project management principals
    • Excellent interpersonal skills
    • Demonstrates good communication skills (written and verbal)
    • Ability to work on multiple projects and/or tasks with competing deadlines
    • Demonstrates solid business and technical acumen
    • Work is guided by operational and project objectives
    • Anticipates and prevents potential problems Desirable Requirements:
      • 2+ years of relevant experience or equivalent combination of education and work experience
      • Experience in or knowledge of an Enterprise technology environment
      • Influences stakeholders and SMEs
      • Uses creativity in daily work Benefits:
        We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
        Apply now!
        Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

        Associated topics: communication, communication specialist, content, correspondent, investigative, journalism, news, newsperson, writer, writing

Keywords: Dell, Austin , Advisor, Learning Content Development Support, Other , Round Rock, Texas

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