Company: Ingersoll Rand
Posted on: March 18, 2019
At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car -- , Ingersoll Rand -- , Thermo King -- , Trane -- , American Standard -- Heating & Air Conditioning and ARO -- - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com . Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans. Summary: As a Store Lead, you will be a trusted advisor to customers who works with them to identify their needs and helps to resolve parts or equipment issues with sale of quality parts and solutions offerings. As a lead, your role is also responsible for the overall store/facility and warehouse management. Responsibilities: Customer facing: 55% Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions. Engages with every customer when they enter store, before they reach the counter (10 ft /10 seconds in store rule of engagement). Drives sales by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge of parts to provide customer value propositions and drive sales Increases sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders. Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies. Occasionally visits external customers to better understand their needs and potential sales opportunities in future. Maintain constant awareness of local market pricing and product trends, collaborating with the Retail Ops Leader to develop actions to demonstrate opportunities for growth and addressing pressures from competition. Lead overall implementation of product and vendor promotions and customer events. Ensures portfolio for the store and showroom is kept current and incorporates local customer needs to ensure high availability of sales. Makes outbound calls including marketing new products. Generates lead sheets for Account Managers Processes Reklaims Leadership and Winning Culture 5% Assists with the selection and onboarding of new employees. Based on assigned work objectives, plans and leads distribution of work. Provides input to the Retail Ops Leader regarding performance reviews and/or performance issues, of employees in the store, as needed. Models a sales culture, reinforcing parts and solutions sales and engaging customer-facing behaviors and customer service Operations 30% Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery entering quotes and invoices and follow through on fulfillment. Responsible for cash management process including reconciliation; approves overrides. Responsible for showroom appearance. Develop and execute annual operating plans for store. Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance. Work with the Retail Ops Leader to recommend potential alignment with other SBUs for market penetration. Responsible for achieving store sales goals objectives including customer and vendor events. Conduct market price and product needs analyses and recommends new product offerings to Retail Ops Leader. Address and resolve facility issues and run store operations to ensure follow through, productivity and quality in standard work and processes. Insure compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture. Complete training as required, including safety training, certification and testing. Responsible for maintaining required daily, weekly and monthly reports. Fulfillment Activities 10% Responsible for will calls. May delivers parts to customer locations or job sites. Filing of M/S's, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes. Manages transfers. Responsible for monitoring/auditing all product returns and warranty transaction/claim activity. Flexibility to work outside normal work hours/weekends, as required. Supervisory responsibilities This job has no supervisory responsibilities. Qualifications: We are looking for a customer oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships. Key Competencies: Validated sales and customer service skills. Have a strong instinct to act, a strong teammate and be able to maintain a high energy level even with challenging situations or customers. A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office; Word, Excel, and Outlook. Proficiency in an inventory management system or retail sales program a plus. We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations. If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.
Keywords: Ingersoll Rand, Austin , Store Lead, Other , Austin, Texas
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