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Call Center Coordinator - CAG - Austin

Company: Continental Automotive Group
Location: Austin
Posted on: January 16, 2019

Job Description:

Continental Automotive Group - Austin, TXPosition Type Full TimeTravel Percentage NoneJob Shift DayDescription ---The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package. A typing test is required for this position. You will need to visit to complete 2 typing tests and submit it with your application. Please be aware your application will not be processed until the typing tests are taken and attached to the application. Competencies:

  • Attention to detail
  • High standards
  • Flexibility/adaptability
  • Efficiency through organization and practice
  • Openness to criticism and ideas Responsibilities include but are not limited to:
    • Type 45+ WPM
    • Natural at building rapport quickly
    • Process focused - structure and consistency is key
    • Basic computer abilities (quickly learn different software, basic spreadsheet use, office work, etc)
    • Online conversations/online chatting while answering phones and working internet leads
    • Open and trusting in a team environment - trust is key What to Expect:
      • We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.
      • We DON'T sell cars, but we engage with people looking to buy cars. What we DO sell are appointments to visit the dealership. Most of the customers we speak with are excited at the prospect of getting a new car, which makes the day go by faster and feel positive. We do make outbound follow up calls with an hourly quota.
      • Training is thorough. We will demonstrate how to create engagement and have positive, value adding conversations, as well as how to operate all computer systems. This is a team-based job where we rely on each other for help and support. We serve three major brand area dealerships (Honda, Infiniti, Subaru). Schedule:
        • This is a full-time position. We're extremely flexible on granting our employees days off when advance notice is given. Overtime available.
        • Monday - Friday 12:00pm to 8:00pm
        • Saturday 8:45am to 7:00pm
        • Sunday and one day off during the week Compensation is $15 an hour, with monthly bonus opportunities based on appointment setting performance (anywhere from $200/mo up to $1,000/mo).Benefits ---All Continental Automotive Group Full-Time Employees Receive:
          • Employer Paid Dental Insurance
          • Employer Paid Life Insurance
          • Employer Paid Medical Insurance
          • Employer Paid Health Savings Account Contribution
          • Employer Paid Wellness Clinic
          • Employer Paid Flu Vaccinations Every Fall
          • Employer Percentage Matching for 401k
          • 14 Paid Time Off Vacation Days/Year (1-9 years)
          • 19 Paid Time Off Vacation Days/Year (10+ years)
          • Annual Christmas Bonus Based on Tenure
          • Annual Christmas Party
          • Annual Employee Appreciation Dinner
          • Employee Vehicle Purchase Program
          • Employee Discounts on Collision Repair, Parts, and Service
          • Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)
          • Holidays: Thanksgiving, Christmas & New Years
          • Employer Paid Lunches Every Saturday
          • Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
          • Access to In-House Insurance Agency
          • Access to In-House Marketing Agency
          • Voluntary Life Term and Whole Insurance
          • Voluntary AFLAC Supplemental Coverages
          • $200 Donation to Charity of Your Choice with Approval We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

            Keywords: Continental Automotive Group, Austin , Call Center Coordinator - CAG - Austin, Other , Austin, Texas

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