AustinRecruiter
the smart solution for Austin jobs

Voice Interaction Designer Lead

Company: USAA
Location: Austin
Posted on: November 11, 2018

Job Description:

Purpose of JobWe are currently seeking talented Voice Interaction Designer Lead for our Remote, San Antonio, TX or Austin, TX (Design Studio) facility.

Voice Interaction Designers analyze, design, and perform work assignments related to call flow experiences to provide members with a consistently high-level of customer service while simultaneously achieving cost savings. Designer's performs speech interaction design and computational linguistics for USAA's speech integrated applications such as IVR and Virtual Assistants on phone, mobile, and .com platforms.Job Requirements

  • Leads and motivates cross functional team members in the development and delivery of USAA's speech integrated voice applications.
  • Provides technical expertise in analyzing, designing, developing, testing, and implementing USAA's speech integrated voice applications ensuring compatibility with existing plans and adjunct systems.
  • Provides technical direction and user experience messaging during, contact center operational emergencies and recoveries.
  • Applies Voice User Interface (VUI) and speech recognition best practices in the design of IVR applications.
  • Conducts usability tests using Wizard of Oz (WOZ) prototypes and incorporates usability and usage data to refine design.
  • Advises senior management on project related issues.
  • Serves as the primary resource for cross functional team members on nonstandard or unique escalated issues.Minimum Requirements
    • Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
    • 8 or more years relevant Voice design or systems experience, to include:
    • 2 or more years relevant Financial Services experience
    • 1 or more year demonstrated leadership experience
    • Advanced knowledge of Voice technology platforms, speech applications and standards
    • Advanced knowledge of design concepts.
    • Advance Knowledge of Agile/SCRUM development methodology*Qualifications may warrant placement in a different job level.*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred
      • Human Centered Design experience
      • Conversational Design experience
      • Contact Center experience
      • Omni-Channel experience (Mobile, .com, etc)The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 11/07/18 by 11:59 pm CST time.

        Keywords: USAA, Austin , Voice Interaction Designer Lead, Other , Austin, Texas

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Other Jobs


92R Parachute Rigger
Description: Take your skills to new heights as a Parachute Rigger in the Army National Guard. You will be responsible for the safety of the men, women, and equipment that are using the parachutes you pack. This requires (more...)
Company: Army National Guard
Location: Austin
Posted on: 11/21/2018

(CDL-A Required) OTR Truck Driver - Make $55k - $60k+ !
Description: About J.B. HuntJ.B. Hunt Transport, Inc. is a Fortune 500 company that specializes in freight shipping for large and small businesses. A top-ranked third party logistics 3PL provider and one of the (more...)
Company: JB Hunt
Location: Spring Branch
Posted on: 11/21/2018

Parachute Rigger
Description: Parachute riggers
Company: US Army
Location: Austin
Posted on: 11/21/2018


Experienced Surveillance Investigator (Part-Time)
Description: Description: ABOUT US: Frasco Investigative Services, a division of Frasco, Inc., provides unparalleled quality investigations throughout the entire United States. Frasco is a full-service investigation (more...)
Company: Frasco Inc
Location: Austin
Posted on: 11/21/2018

Solar Site Tehnician
Description: Job DescriptionRenewable Energy Systems is seeking a Solar Site Technician near
Company: Renewable Energy Systems
Location: Manor
Posted on: 11/21/2018

Senior Environmental Planner with Security Clearance
Description: United States of America - Texas, Austin Job Summary As one of the largest engineering, construction, and technical services firms on the planet, AECOM's more than 85,000 employees apply their talent (more...)
Company: AECOM Corp - Worldwide HQ
Location: Austin
Posted on: 11/21/2018

Virtual Call Center Needs Workers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Del Valle
Posted on: 11/21/2018

Seasonal Logistics Team Member - Fulfillment
Description: Description: As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say I love Target Our seasonal Fulfillment Team Members help create that experience (more...)
Company: Target Stores
Location: Austin
Posted on: 11/21/2018

Call Center Representative? Earn Extra Income - Drive for Postmates!
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Buda
Posted on: 11/21/2018

Hairstylist - License Req'd - Full/Part Time - TX121
Description: Join Sport Clips and love what you do and where you do it Chat with our virtual recruiting assistant here: or text SPORTCLIPS to 25000.Sport Clips is now hiring Hairstylists cosmetologists to start (more...)
Company: Sport Clips
Location: Bastrop
Posted on: 11/21/2018

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds