AustinRecruiter
the smart solution for Austin jobs

Call Center Representative

Company: Alorica
Location: Manchaca
Posted on: November 10, 2018

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica) KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Lets make lives better. Lets defy the status quo. And lets go beyond thinking outside the box and decide to obliterate the box instead. You ready? Lets do this. Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica) About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

            Keywords: Alorica, Austin , Call Center Representative, Other , Manchaca, Texas

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other Other Jobs


Enterprise Account Executive: Cloud Infrastructure Solutions
Description: You re a sales professional who is excited about making an impact with a growing company. You can evangelize a cutting edge technology and educate Fortune 500 companies on what they can accomplish with (more...)
Company: Culver Careers
Location: Austin
Posted on: 11/14/2018

Internment/Resettlement Specialist
Description: Internment/resettlement
Company: US Army
Location: Austin
Posted on: 11/14/2018

Radio and Communications Security (COMSEC) Repairer
Description: The radio/communications security
Company: US Army
Location: Austin
Posted on: 11/14/2018


Multichannel Transmission Systems Operator-Maintainer
Description: A multichannel transmission systems
Company: US Army
Location: Austin
Posted on: 11/14/2018

Military Police
Description: Military police protect the
Company: US Army
Location: Austin
Posted on: 11/14/2018

Track Vehicle Repairer
Description: The track vehicle repairer
Company: US Army
Location: Austin
Posted on: 11/14/2018

Allied Trade Specialist
Description: The allied trade specialist is primarily
Company: US Army
Location: Austin
Posted on: 11/14/2018

Feeder Associate
Description: Duties may include assigning trailers to drivers
Company: CorTech, LLC
Location: Round Rock
Posted on: 11/14/2018

Aircraft Powertrain Repairer
Description: The aircraft powertrain repairer is primarily
Company: US Army
Location: Austin
Posted on: 11/14/2018

Signal Officer
Description: The signal officer leads the Signal
Company: US Army
Location: Austin
Posted on: 11/14/2018

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds