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Branch Associate - Brodie

Company: Velocity Credit Union
Location: Austin
Posted on: June 14, 2018

Job Description:

Velocity's mission is to provide our members personalized service and unique value as their local banking alternative. Our vision is to be the preferred financial institution for our community and to make a positive impact on our members and their financial goals. Our goal is to consistently deliver superior service to all credit union members and staff. Work Schedule: Monday - Friday 8:30am - 5:30pm and rotating Saturday's 8:30am - 2:30pm

  • Schedules are subject to change based on business need; applicant should be available to work during business hours.* DUTIES Fulfill meet or exceed all sales and service goals and targets as set by management. Deliver quality member service through personal contact with members and prospects. Promote loans and accepts loan applications, as required. Collects delinquent accounts as required. Performs other duties related to loan processing, as directed by branch management. Job duties include, but are not limited to, opening new accounts, other new account maintenance, complete and follow procedures, check orders, stop payments, wire transfers, account research, error resolution and product demonstration and other account maintenance such as change of address, adding joint owners, and general account assistance. Process member transactions (deposits, withdrawals, transfers, loan payments, savings bond redemption, credit card and line-of-credit advances, negotiable instruments coin counting, etc.) presented in the teller lobby, by mail, by night depository, by ATM depository, and by all similar methods. Ensure accuracy of all transaction posting and documentation. Reconcile and proofs daily transactions, and balance transaction totals to actual cash, checks, and other negotiable items on hand. Research transaction documentation to locate and correct errors and out-of-balance conditions. Maintain out-of-balance conditions and totals within acceptable limits as established by policy and procedure. Perform back office cash operations and vault operations as assigned, including ordering cash, verifying cash deliveries and pick-ups, vault balancing, teller box assignment, vault cash disbursements, processing of loose and bulk coin, ATM balancing, night depository transactions, mail transactions, collection items, check proofing, and similar functions. Project a confident and knowledgeable demeanor that includes excellent communication, skills and decisiveness. Support a positive and productive work environment by advancing Management's directives; by setting a positive example for others through demonstrated actions. Applicants are expected to perform the essential functions of the job with our without reasonable accommodation. QUALIFICATIONS Knowledge and understanding of Credit Union products, services, policies, procedures, processes, teller functions and data processing systems. Knowledge of financial services industry and current economic conditions. Knowledge of investment options. Must possess effective verbal communication skills and presentation techniques. Effectively resolve member concerns and diffuse escalations in a positive manner Communicate well with new employees and trainees and provide guidance and training Applicants are expected to perform the essential functions of the job with our without reasonable accommodation. High school graduate or equivalent. At least six months experience in a related field required. Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.0

    Keywords: Velocity Credit Union, Austin, Branch Associate - Brodie, Other, Austin, Texas

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