AustinRecruiter
the smart solution for Austin jobs

Bilingual (Spanish/English) Call Center Rep - Parmer & Mopac

Company: Austin Staffing, Inc.
Location: Austin
Posted on: June 13, 2018

Job Description:

Job DescriptionGreat Opportunity! Temp to hire position!Position Summary Bilingual Service Agents assist members who have questions about their accounts via phone, email, or internet chat, while educating them on the services and tools available to fulfill their banking needs.RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assists members with their accounts in a timely and effective manner via phone, email or chat, consistently going above and beyond our members' expectations
  • Evaluates members’ needs with the purpose of educating them on appropriate financial products and services, including the use of different remote services for member convenience
  • Performs a variety of services for members including, but not limited to: completing all types of account and loan maintenance, processing funds transfers, accepting phone payments, completing research, preparing documentation for a variety of purposes, troubleshooting and resolving online banking and debit card issues; resolves issues with all account types; identifies and escalates priority issues
  • Gathers the necessary information to make sound decisions in a variety of situations while minimizing the credit union's exposure to unnecessary risk
  • Conducts follow-up contact as need to ensure resolution and member satisfaction
  • Stays current with system information, changes and updates
  • Upholds credit union policies and procedures and champions organizational culture both internally and externallyQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty exceptionally well. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High school diploma or general education degree (GED). Some college or a college degree preferred. Ability to speak and write business level Spanish preferred.A working knowledge of banking practices and regulations, as well as experience in assisting customers with basic account inquiries, resolving disputes, educating on product use and abilities, root cause analysis, and cross selling available products in a Retail Banking, Inbound Call Center, or Customer Service environment is highly preferred.Certificates, Licenses, Registrations Individuals must pass a background and a credit union credit check.Software & Equipment Requirements To perform this job successfully, an individual should have knowledge of and be proficient in the use of a variety of computing devices, Microsoft Office products, 10-key calculator and telephone queue system. Prior experience with the following applications preferred but not necessary: FSP/ Ultra Data; Q2 online banking system; I3/Adapt Phone System; and Vantiv Debit Card System.Other Qualifications Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends.Must have or be able to quickly develop working knowledge of credit union's products and services, Practices and Guidelines, Standard Operating Procedures and state and federal regulations.This position requires: knowledge of the fundamentals of banking; knowledge of financial services delivery; ability to analyze statistical and financial data; ability to multi-task in a fast paced environment utilizing multiple programs simultaneously; ability to interpret and explain instructions and procedures; and excellent communication and interpersonal skills.This position requires an outgoing, solutions oriented personality. Company DescriptionAustin Staffing, Inc. is a Woman Owned Private staffing firm, which partners with companies throughout the Greater Austin region. We staff for Temp, Temp to Hire, Executive Search, and Direct Hire positions. Our team is upbeat, friendly and has a 'can do' positive attitude towards it's clients and candidates alike. ASI has been on the Top 25 ABJ list since 2011 due to our excellent customer service and results in the staffing industry.

    Keywords: Austin Staffing, Inc., Austin, Bilingual (Spanish/English) Call Center Rep - Parmer & Mopac, Other, Austin, Texas

    Click here to apply!

    Didn't find what you're looking for? Search again!


    I'm looking for
    in category
    within


Other Other Jobs


Local Owner Operators - Home Daily!
Description: CLASS A OWNER-OPERATOR DRIVERS 38 FLEET OWNERS LOCAL / REGIONAL RUNS --- SOUTH TEXAS REGION CKJ Transport of South Texas is a family owned transportation company with exclusive expertise hauling aggregate (more...)
Company: CKJ Transport
Location: Elgin
Posted on: 06/23/2018

Janitor
Description: Job Description br The Janitor performs housekeeping functions of assigned areas including cleaning,
Company: CoreCivic
Location: Taylor
Posted on: 06/23/2018

Five Positions Available - PT/FT From Home
Description: We are seeking career and goal driven individuals to join our award winning team. This is a solid company that offers top
Company: Professional Home Career Advantage
Location: Austin
Posted on: 06/23/2018


Room Service Attendant - Part-Time - Sheraton (18001HXM)
Description: The Sheraton Georgetown Texas Hotel And Conference Center located at 1101 Woodlawn Ave, Georgetown , TX 78628 is currently hiring a Room Service Attendant - Part-Time. Responsibilities include: Explore (more...)
Company: Marriott International
Location: Round Rock
Posted on: 06/23/2018

personal banker
Description: Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything (more...)
Company: Wells Fargo
Location: Austin
Posted on: 06/23/2018

25N Nodal Network Systems Operator-Maintainer
Description: 25N Nodal Network Systems Operator-Maintainer Job ID: 954385 Job Views: 52 Location: AUSTIN, Texas, United States ZIP Code: 78703 Job Category: Signal and Military Intelligence Posted: 06.15.2018 Age (more...)
Company: Army National Guard
Location: Austin
Posted on: 06/23/2018

Benefit Specialist-telecommute
Description: The Nation's Premier Health Programs Company is looking for leaders who are bright, intelligent
Company: Indy Dental Plans
Location: Austin
Posted on: 06/23/2018

Hairstylist - License Req'd - Full/Part Time - #TX105
Description: Hairstylist - License Req'd - Full/Part Time - TX105 Sport Clips is now hiring Hairstylists cosmetologists to start immediately in our rapidly growing, exciting and fast-paced salon with a FUN
Company: Sport Clips
Location: Round Rock
Posted on: 06/23/2018

Virtual Workers Needed For Texas Call Center
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Leander
Posted on: 06/23/2018

SALES ASSOCIATE in BUDA, TX
Description: Let's Grow Together We are a fast-moving Fortune 200 publicly-traded company with more than 13,000 stores and 14 distribution centers in 43 states, growing by hundreds of stores each year. We work in (more...)
Company: DOLLAR GENERAL
Location: Buda
Posted on: 06/23/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds