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Bilingual (Spanish/English) Call Center Rep - Parmer & Mopac

Company: Austin Staffing, Inc.
Location: Austin
Posted on: June 13, 2018

Job Description:

Job DescriptionGreat Opportunity! Temp to hire position!Position Summary Bilingual Service Agents assist members who have questions about their accounts via phone, email, or internet chat, while educating them on the services and tools available to fulfill their banking needs.RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assists members with their accounts in a timely and effective manner via phone, email or chat, consistently going above and beyond our members' expectations
  • Evaluates members’ needs with the purpose of educating them on appropriate financial products and services, including the use of different remote services for member convenience
  • Performs a variety of services for members including, but not limited to: completing all types of account and loan maintenance, processing funds transfers, accepting phone payments, completing research, preparing documentation for a variety of purposes, troubleshooting and resolving online banking and debit card issues; resolves issues with all account types; identifies and escalates priority issues
  • Gathers the necessary information to make sound decisions in a variety of situations while minimizing the credit union's exposure to unnecessary risk
  • Conducts follow-up contact as need to ensure resolution and member satisfaction
  • Stays current with system information, changes and updates
  • Upholds credit union policies and procedures and champions organizational culture both internally and externallyQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty exceptionally well. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High school diploma or general education degree (GED). Some college or a college degree preferred. Ability to speak and write business level Spanish preferred.A working knowledge of banking practices and regulations, as well as experience in assisting customers with basic account inquiries, resolving disputes, educating on product use and abilities, root cause analysis, and cross selling available products in a Retail Banking, Inbound Call Center, or Customer Service environment is highly preferred.Certificates, Licenses, Registrations Individuals must pass a background and a credit union credit check.Software & Equipment Requirements To perform this job successfully, an individual should have knowledge of and be proficient in the use of a variety of computing devices, Microsoft Office products, 10-key calculator and telephone queue system. Prior experience with the following applications preferred but not necessary: FSP/ Ultra Data; Q2 online banking system; I3/Adapt Phone System; and Vantiv Debit Card System.Other Qualifications Must be able to work a flexible work schedule that includes all hours of Contact Center operation including weekends.Must have or be able to quickly develop working knowledge of credit union's products and services, Practices and Guidelines, Standard Operating Procedures and state and federal regulations.This position requires: knowledge of the fundamentals of banking; knowledge of financial services delivery; ability to analyze statistical and financial data; ability to multi-task in a fast paced environment utilizing multiple programs simultaneously; ability to interpret and explain instructions and procedures; and excellent communication and interpersonal skills.This position requires an outgoing, solutions oriented personality. Company DescriptionAustin Staffing, Inc. is a Woman Owned Private staffing firm, which partners with companies throughout the Greater Austin region. We staff for Temp, Temp to Hire, Executive Search, and Direct Hire positions. Our team is upbeat, friendly and has a 'can do' positive attitude towards it's clients and candidates alike. ASI has been on the Top 25 ABJ list since 2011 due to our excellent customer service and results in the staffing industry.

    Keywords: Austin Staffing, Inc., Austin, Bilingual (Spanish/English) Call Center Rep - Parmer & Mopac, Other, Austin, Texas

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