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Call Center Representative - Work at Home

Company: Asurion
Location: Austin
Posted on: May 18, 2018

Job Description:

Job Description:Our Call Center Representatives are the front line support for our customers regarding new device set up, basic troubleshooting, device activation and more, all from the comfort of your home! Additional responsibilities include:
Take incoming calls or messages from customers regarding their mobile devices, tablets, computers, and/or other consumer electronics
Assist customers with device set up and device education on mobile devices, tablets, computers and/or other consumer electronics
Provide customer with logical troubleshooting to resolve operation issues on mobile devices, tablets, computers and/or other consumer electronics
Using processes outlined and available tools, achieve First Call resolution standards
Provide a value-added experience with outstanding customer service


Why Asurion?
At Asurion, we don't just redefine---we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life---s Operating System.

We began by establishing a culture that rewards results and isn---t confined by hierarchy, and as a result, our growth has been exceptional. Today this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive.

The only thing we---re more passionate about than technology is our people.

Not only is this position 100% remote, we provide a comprehensive benefits package including:
Multiple health coverage plans including medical, vision and dental
Vacation time
Holiday pay
401K
Collaborative culture
Career advancement opportunities
Active coaching that empowers employees to reach full potential




Qualifications:High school diploma or GED
Flexible to work all shifts as required (evenings, weekends, and holidays)
1 year of previous customer service experience, preferably in a call center environment
Pass pre-employment assessment
Willing to submit a pre-employment background investigation and drug screen
Be located in or near Austin, TX


In addition, you must have a suitable work-at-home environment ensuring you can perform your job free of distractions and interruptions. Asurion will provide you with a complete work computer system needed to perform the role. You will be required to have self-provided internet service that meets a minimum download speed of 6.0 Mbps and minimum upload speed of 786 Kbps along with a self-provided landline phone.

Technology doesn't stand still, why should you?

Keywords: Asurion, Austin, Call Center Representative - Work at Home, Other, Austin, Texas

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