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Call Center Representative - Work at Home

Company: Asurion
Location: Austin
Posted on: May 17, 2018

Job Description:

Job Description: Our--Call Center Representatives are the front line support for our customers regarding new device set up, basic troubleshooting, device activation and more, all from the comfort of your home! Additional responsibilities--include:

  • Take incoming calls or messages from customers regarding their mobile devices, tablets, computers, and/or other consumer electronics
  • Assist customers with--device--set up and device education on mobile devices, tablets, computers and/or other consumer electronics
  • Provide customer with logical troubleshooting to resolve operation issues on mobile devices, tablets, computers and/or other consumer electronics
  • Using processes outlined and available tools, achieve First Call resolution standards
  • Provide a value-added experience with outstanding customer service-- -- Why Asurion? At Asurion, we don't just redefine---we reinvent. For more than 20 years, Asurion has led the global tech solutions industry. We help our customers use technology; we are Life---s Operating System. -- We began by establishing a culture that rewards results and isn---t confined by hierarchy, and as a result, our growth has been exceptional. Today this entrepreneurial spirit is as strong as ever, encouraging our employees to truly make a difference and thrive. -- The only thing we---re more passionate about than technology is our people. -- Not only is this position 100% remote, we provide a comprehensive--benefits--package including:
    • Multiple health coverage plans including medical, vision and dental
    • Vacation time
    • Holiday pay
    • 401K
    • Collaborative culture
    • Career advancement opportunities
    • Active coaching that empowers employees to reach full potential-- Qualifications:
      • High school diploma or GED
      • Flexible to work all shifts as required (evenings, weekends, and holidays)
      • 1 year of previous customer service experience, preferably in a call center environment
      • Pass pre-employment assessment
      • Willing to submit a pre-employment background investigation and drug screen
      • Be located in or near Austin, TX In addition, you must have a suitable work-at-home environment ensuring you can perform your job free of distractions and interruptions. --Asurion will provide you with a complete work computer system needed to perform the role.-- You will be required to have self-provided internet service that meets a minimum download speed of 6.0 Mbps and minimum upload speed of 786 Kbps along with a self-provided landline phone.---- -- Technology doesn't stand still, why should you? --

        Keywords: Asurion, Austin, Call Center Representative - Work at Home, Other, Austin, Texas

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