the smart solution for Austin jobs

ebay Call Center Representative

Company: eBay
Location: Austin
Posted on: March 14, 2018

Job Description:

ebay Call Center Representative at eBaySkip NavigationPress tab to begin typing your search or press escape to close.Search SitecloseMenuHeader Logo
Our Company
Who We Are
Connected Commerce
Our History
Our Leaders
Our Other Businesses
Follow Us
Contact Us
Our News
Press Room
Global Impact
eBay Foundation
Powering Giving
Greener Commerce
Responsible Practices
Government Relations
Annual Reports & SEC Filings
Financial Releases
Financials & Metrics
Corporate Governance
Board of Directors
Stock Information
Information Request
Contact Investor Relations
Receive Notifications
Join Our Team
Start Your Search
Find Jobs by Category
Find Jobs by Location
Life at eBay
Meet Our People
Our Benefits
Students & Recent Graduates
How We Recruit
Contact Careers
Job Search ResultsPress tab to begin typing your search or press escape to close.Search ************ Press Room Follow Us Contact UsSearch Website Career Information
Start Your Search
Find Jobs by Category
Find Jobs by Location
Engineering at eBay
Students & Recent Graduates
Meet Our People
Our Benefits
How We Recruit
Contact Careers
Job Search Results
Job keyword
Search radiusRadius5 miles15 miles25 miles35 miles50 milesSearch

ebay Call Center Representative

Austin, TexasApply
Job Details
Success Profile

Job Description

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you're interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay - a company you can be proud to be a part of.

We employ extraordinary people who do meaningful work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you. We've been doing this for over 20 years and we're just as passionate about it today as when we founded the company in 1995.

**Position will be located in Austin**

A day in the life:
Provide engaging customer service in a fast paced call center environment
De-escalate calls while delivering difficult messages to customers in a way that creates a positive customer experience
Maintain high performance metrics including average handle time, after call work, quality, adherence, as well as customer satisfaction
Be able to make the right decision while keeping the customer and company in mind
Ability to work independently while doing what's best for our customers
Involved with all aspects of customer service, including solving problems, answering questions and working with customers to ensure fantastic service
Weekly development sessions with Team Leaders and Coaches

What you'll need
Must have conflict management skills and the ability to deliver a difficult message that creates the best customer experience possible
Excellent verbal and written communication skills
The ability to work in a fast-paced environment while being organized and using your time efficiently
Be empathetic to customer concerns and display sincere desire to find a resolution
Ability to meet strict attendance guidelines
2+ years of call center or customer service related experience
Schedule Flexibility (able to work Weekends, Holidays, Day or Night Shift)

Why eBay?
Starting Pay is $15.50-16.28
Quarterly Performance Bonus
Yearly Performance Raises
Continued Career Development and Opportunities for Growth
Health, Vision and Dental Coverage
Pet Insurance
Tuition reimbursement up to $5,250
16+ Days of Paid Time Off
Paid Maternity Leave up to 6 Months
Paid Paternity Leave up to 3 Months
Adoption and Infertility Assistance
Free subscription to ********
Free Basic and Premium eBay Store
15% Discount on Employee Stock Purchase Plans
Match $ for $ up to 4% on 401K
eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay to refresh and recharge.
Onsite Gym and Wellness Programs
Unlimited Free Coke and Pepsi Products
Matching Nonprofit Donations
Flex Spending
Life Insurance
Disability Benefits

What's next?

Our interview process will consist of a few steps but first, we will start with a video interview! Upon our recruiting team reviewing your application, you will receive an email from ********************** that will include instructions, a short tutorial and give you the opportunity to practice with test questions. If you do not see this email, please check your junk or spam mail as there is a possibility it went there as well.
Benefits of Digital Video Interviewing
You can complete your interview anytime, anywhere.
Your interview will be shared with multiple people at once, helping expedite our review process while respecting your time.
You can bring your resume to life by telling your story on video.
In order to submit your video interview, you will need a smartphone, tablet, or a webcam with a microphone and internet access.

Thanks for taking the first step in starting your career with eBay, we look forward to reviewing your application

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies

View our privacy policy

View our accessibility info

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***************. We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:
EEO is the Law Poster
EEO is the Law Poster Supplement R******* Apply


We are hiring! Best job ever; such a fun and chill environment. Seriously one of the best benefits packages that exist in the US. - Chelsea

Success Profile

What makes a successful Call Center Representative at eBay? Check out the traits we're looking for and see if you have the right mix.
Customer Advocate 10
Results-driven 8
Passionate 8
Problem Solver 7
Team Player 8
Positive Attitude 7
Coachable 8
Addtional Traits
Team player
Back to Job Navigation (Success)



Medical, Dental, Vision

401(k) / Retirement Plans

Employer Matching

Continuing Education

Tuition Reimbursement, Professional Development.

Paid Time Off

16+ Days of Paid Time Off, Paid Maternity leave, Paid Paternity Leave, 11 Paid Holidays


Frontrunner Access, Onsite Fitness Center, Sports Courts, Cafeteria, Game Room, Free Soda and More


Competitive pay with Quarterly Performance Bonus, Stock Purchase Plan
Back to Job Navigation (Rewards)

Ebay Newsroom

Back to Job Navigation (Trending)

About our location
Austin OfficeView Mapmap

Related Jobs

Supervisor Customer Support- Sell - Austin, Texas
Supervisor, Customer Solutions Risk - Austin, Texas
Head of Customer Service Risk Operations - Austin, Texas


Receive new career opportunities as soon as they become available!XSubscribe
EmailAreas of InterestSearch for a category, location, or category/location pair, select a term from the suggestions, and click Add .
Customer Service, Austin, Texas, United StatesRemove
Upload ResumeRemove
Confirm Email

Our Company
Diversity & Inclusion
Global Impact
Meet Our ************** Press Room Follow Us Contact UsSearch Website
Our Company
Global Impact
Join Our TeamCopyright 1995-2018 eBay Inc. All Rights Reserved. Terms - Privacy Policy - Accessibility ******** Press Room Follow Us Contact UsSearch Website

Keywords: eBay, Austin, ebay Call Center Representative, Other, Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Bilingual Store Counter Sales
Description: Ventas y Servicio al Cliente - Bilingue - El puesto de ventas y servicio al cliente bilingue es ideal para una persona experta y energetica que tiene una
Company: O'Reilly Auto Parts
Location: Austin
Posted on: 03/19/2018

Call Center Representative
Description: GET TO KNOW ALORICA At Alorica, we only do one thing --- make lives better, one interaction at a time. We---re a global leader in customer service and experience, serving the world---s biggest brands (more...)
Company: Alorica
Location: Austin
Posted on: 03/21/2018

Outreach Program Coordinator
Description: br Outreach Program Coordinator Hiring department Engineering Monthly salary 2,837 depending on qualifications Hours per week 40.00 Standard from 800AM to 500PM Posting number 18-03-19-01-9722 Job (more...)
Company: The University of Texas at Austin
Location: Austin
Posted on: 03/21/2018

Window Commission Associate - Southprk Meadows S/C
Description: Window Commission Associate - Southprk Meadows S/C Location:Austin, TX, United States-Southprk Meadows S/C 9500 S Ih-35 Ste H Job ID:1060188 Date:Today Job Description General Description Do you like (more...)
Company: JCPenney
Location: Austin
Posted on: 03/19/2018

Seafood Part-Time Perishables Rep
Description: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome (more...)
Company: H-E-B
Location: Austin
Posted on: 03/19/2018

RV Ranger - Evenings (Regular-Part Time)
Description: We're not talking about Smokey the Bear here, and we sure hope you won't have to put out any forest fires Our Rangers help guests move in and out of our resort as effectively as possible. Up for the (more...)
Company: Sun Communities
Location: Austin
Posted on: 03/19/2018

Bilingual Pediatric Home Health SLP - Austin, TX JOS000018780
Description: Calling Pediatric Speech-Language Pathologists who speak SPANISH Full time, part time and PRN positions available throughout Austin... A pediatric
Company: PediaStaff, Inc.
Location: Round Rock
Posted on: 03/19/2018

Event Specialist Lead
Description: EVENT SPECIALIST LEAD We are looking for a dynamic sales lead to inspire our demonstrator team to thrive in the field Our full-time Event Specialist Lead job gives an outstanding candidate the opportunity (more...)
Company: Advantage Solutions
Location: Austin
Posted on: 03/21/2018

Sales Agent (bilingual Spanish) - south TX & Houston
Description: Combined Insurance, founded in 1922, is currently seeking a Sales Agent. For over 90 years, Combined Insurance has been providing exceptional insurance products that have helped millions of policyholders (more...)
Company: Combined Insurance
Location: Austin
Posted on: 03/19/2018

Leasing Associate- Round Rock, TX
Description: APPLY HERE utm source GetPropMgmtJobs utm medium GPMJ utm campaign Jobs Seeking a talented and dedicated (more...)
Company: Multifamily Insiders
Location: Austin
Posted on: 03/21/2018

Log In or Create An Account


Forgot password?

Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds