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Customer Care Specialist

Company: LSO
Location: Austin
Posted on: January 13, 2018

Job Description:

Job Description$12.50/hour to start with promotional opportunities!LSO, the South’s premiere regional parcel and delivery company, is looking to expand our Customer Care team! We seek energetic, professional men & women with outstanding communication skills for Customer Service positions in North Austin. Duties include but are not limited to answering in-bound customer calls, researching/issue resolution, scheduling pick-up requests and tracking customer packages.WE LOOK FOR:· Experience in Customer Service industries· Excellent communication and empathy skills· Proficiency in Microsoft Office· Ability to multi-task· Ability to type 35-40 words per minute· Must be 18 years of age or older· Bilingual/Spanish a plus!DAY-TO-DAY RESPONSIBILITIES:· Assisting customers with tracking packages and scheduling pickups· Providing accurate shipping estimates· Troubleshooting shipping issues· Utilizing empathy and ownership in caring for our customer’s needs· Researching billing questionsBENEFITS INCLUDE:

  • Medical, Dental, Vision
  • Short Term and Long Term disability
  • Flexible Spending Accounts,
  • Vacation and Holiday pay
  • 401(k)
  • And more!!!Must be available for any shift, Monday-Friday between the hours of 7:30AM - 7:30PM, with alternating weekends.Send us your resume or apply in person TODAY at our office Mon-Fri 10:00am - 6:00pm, 1100 E. Howard Ln, Ste. 480 Austin, TX 78753. Applications will be available on-site.LSO is an EOE and drug-free employer.Company DescriptionAs the south’s premier regional parcel carrier for over 25 years, our one-of-a-kind shipping model enables us to deliver your own personal rapid delivery system. Only LSOTM combines the speed of a courier, the discipline of a carrier and the service of a true partner. We’re more Responsive, more Flexible and more Friendly than any other shipping company. That’s the power of LSO.We have provided reliable, efficient Parcel delivery services in Texas, Oklahoma, Louisiana, Arkansas, Alabama, Tennessee and southeastern New Mexico, plus the country of Mexico.We are proud that LSO has earned among the best on-time records and lowest damage claim rates in the industry. We’ve accomplished this by doing things differently. Your packages take a direct route to their destinations. Fewer miles and no conveyor belts means packages arrive on time and in the same condition as when they left your business. Direct routes reduce your overall costs and provide a superior customer service experience to you and your customers.

    Keywords: LSO, Austin, Customer Care Specialist, Other, Austin, Texas

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