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Member Services Officer, Part-time - Teller / Personal Banker

Company: A+ Federal Credit Union
Location: Leander
Posted on: January 13, 2018

Job Description:



Job Title


Member Services Officer, Part-time - Teller / Personal Banker




Category


Branch Operations




Location


290/Main Austin 78723, TX US

Georgetown 78628, TX US

Hutto, TX 78634 US (Primary)

Leander, TX 78641 US

Trails at 620 78726, TX US




Education


High school diploma or GED




Career Level


Entry Level




Shift Type


Regular Business Hours (some Saturdays)




Job Type


Part-time




Exemption Type


Non-Exempt




Wage Amount


$14.10/hr Minimum




Job Description


Apply today to be the face of A+ Federal Credit Union!



As a Member Services Officer, your role will be a combination of both Teller and Personal Banker positions. You bring the willingness to provide great service to the members; we will provide the environment for you to grow and develop into a world class service provider. You will offer an enjoyable, memorable experience for individuals seeking assistance with financial matters by providing them with exceptional service, including processing member transactions; identifying their financial needs and recommending valuable solutions. Your support of a sales and service culture will enable you to educate members about services that will enhance their financial well-being, while also supporting the goals of the credit union. This entry level position is a great way to start your financial services career!

Member Education


  • Cross-sell appropriate products and services to current and prospective members.
  • Consistently meet or exceed established sales/service goals and support branch growth.
  • Participate in outside business development and community events.


    Teller Functions


    • Operate, maintain, and balance a cash drawer (as needed).
    • Sell special service items such as money orders, official checks, and gift cards.
    • Perform cash advances and process collection items.
    • Provide members with access to safe deposit box (where applicable).
    • Maintain working knowledge of all products and services.


      Personal Banker Functions


      • Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned.
      • Update account information such as changing account ownership/signers, beneficiaries, and changes of address.
      • Assist members with loan applications through video lending.
      • Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc.
      • Perform stop payments and process wire transfers.
      • Assist members with claims of fraudulent use of debit card.
      • Issue, re-issue, and block debit cards.
      • Be knowledgeable of and utilize credit union policies, Federal regulations and procedures.


        Branch Support


        • Perform opening/closing procedures for debit card instant issue machine.
        • Scan and image branch checks and documents.
        • Perform vault responsibilities, load/balance ATM/CDM/CRM, and servicing/daily balancing of coin machine.


          Miscellaneous


          • Maintain member confidentiality.
          • All other duties as assigned.


            *For information about our benefits, please click the following link: https://aplusfcu.org/about-us/career-opportunities/benefits




            Job Requirements


            Education, Experience and Physical Functions


            • Six months of work experience (Sales, Teller and/or Personal Banker experience preferred)
            • Must have the ability/stamina to work at least 40 hours a week if full-time or between 25 - 28 hours a week, if part-time
            • Must be able to engage in problem-solving skills to help identify and resolve member issues.
            • Must be able to communicate extensively through in-person, e-mail, written, and telephone communications.
            • Requires reaching, bending, stooping or standing as necessary
            • Bilingual Spanish is a plus



              Keywords: A+ Federal Credit Union, Austin, Member Services Officer, Part-time - Teller / Personal Banker, Other, Leander, Texas

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