AustinRecruiter
the smart solution for Austin jobs

Customer Care Specialist - Austin, TX

Company: Logisticare
Location: Austin
Posted on: January 11, 2018

Job Description:

Customer Care Specialist - Austin, TX Job Description:LogistiCare is seeking a Customer Care Specialist that works as an integral part of a team to ensure both internal and external customers are served at the highest possible standard. In addition, this individual will contribute ideas to improve LogistiCare's level of service, to reduce the number of complaints, and to introduce or enhance processes that would enable the Austin Operation to meet and exceed its goals. Duties and Essential Responsibilities: - Records and initiates investigation of complaints - Investigates and follows through with corrective actions - Effectively communicates with all levels both verbally and in writing - Documents complaints and their resolutions with concise, yet comprehensive verbiage - Works closely with Local and Regional Managers/Staff - Creates and disseminates reports using LCAD, MS Excel, and/or MS Word - Performs other duties as assigned LogistiCare is an Equal Opportunity Employer. Education: - Qualified candidates must have a High School Degree or GED Experience: - Requires 2-5 years customer service experience to include 1+ years lead or supervisory experience and at least 2+ years call center experience - Proven experience dealing with crisis and ability to create processes that best benefits the entire team Skills: - Excellent customer service and interpersonal skills - Strong written and verbal communications - Must be organized and have a strong attention to detail - Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems - Ability to multitask and follow complex instructions - Ability to work independently or with a team a must - High level of technical competence and/or ability to learn quickly; proficiency in Microsoft Office Word and Excel a plus - Bilingual a plus Environmental and Working Conditions: - Entire work time is conducted in an office setting Physical and Mental Requirements: -Excellent customer service and interpersonal skills -Strong written and verbal communications -Must be organized and have a strong attention to detail -Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problem -Ability to multitask and follow complex instructions -Ability to work independently or with a team a must -High level of technical competence and/or ability to learn quickly; proficiency in Microsoft Office Word and Excel a plus Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: Logisticare, Austin, Customer Care Specialist - Austin, TX, Other, Austin, Texas

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Outbound Call Center HiringB2B Expertise
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Round Rock
Posted on: 01/17/2018

Pixi Beauty Independent Merchandise Contractor-Part Time
Description: Objective: Merchandise for a leading Beauty Brand in a Major Retailer for multiple Stores according to ones demographic. Job Responsibilities: -Stock and merchandise
Company: Pixi Beauty
Location: Round Rock
Posted on: 01/17/2018

Telemarketing Experts Needed
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Austin
Posted on: 01/17/2018


Now interviewing - Work from home
Description: We are currently interviewing for immediate positions to Work At
Company: discount healthcare company
Location: Round Rock
Posted on: 01/17/2018

Benefit Coordinator-telecommute
Description: Presently conducting Interviews for Customer Service Representatives. We are a 24 year old health benefit company and are searching
Company: AmeriPlan
Location: Austin
Posted on: 01/17/2018

Telecommuting Positions Available!
Description: Seeking upbeat and motivated individuals to join our award winning team. This is a solid company that
Company: FAHT
Location: Round Rock
Posted on: 01/17/2018

CRS Part time and Full Time!...GET PAID WORKING FROM HOME!
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have long history of taking in new hire and creating real
Company: SEO for Local Businesses
Location: Round Rock
Posted on: 01/17/2018

Work From Home!
Description: Have you been looking to work from home and have not found what would drive your passion I looked for a long time. In fact, I went through 20 companies,
Company: Health Inc.
Location: Austin
Posted on: 01/17/2018

Busser
Description: Ready to tackle a fun and rewarding
Company: Restaurants@JobDiagnosis
Location: Round Rock
Posted on: 01/17/2018

Lead Montessori Guide
Description: Established Primary 3-6 year olds is searching for the perfect
Company: Lake Hills Montessori
Location: Round Rock
Posted on: 01/17/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds