Superintendent

Company: McMahan's Flooring, Inc
Location: Austin
Posted on: September 4, 2024

Job Description:

Customer Service Actively seek customer interfaces. Quick implementation of practices/processes needed to meet customer expectations quickly Builds rapport with customers, including all levels of management, maintenance, and leasing Provides requested information to customer in a timely manner Resolves complaints and warranty issues within 24 hour time period; forward details to EVP, President, and Operations Managers People Promotes a positive work environment. Continuously works to improve internal relationships with fellow team members, manufacturers representatives, and vendors Actively works directly with installation and operations team with field issues and concerns. Focused on solution-based management tactics and works well under pressure Operations Responsible for daily punch and turn schedules for jobs Creates and maintains information in accordance to policies/procedures Monitors quality standards with inspections of installations Ensure MFI Installation Guidelines are followed at all times Assist with installer training and feedback Work closely with customer to know problems and correct them early in installation process Work closely with manufacturers to assure conformance to specifications and installation guidelines Collaborates alongside Operations Manager with load out and installations Ability to multitask effectively and an ability to plan all stages of flooring installations which included thorough follow through Completes reports (Weekly Activity Reports or WAR) on weekly basis to ensure visit frequency and customer satisfaction Communication Responsible to create a productive department through written and verbal communication All correspondence must be in a professional manner All calls and emails from customers must be addressed or returned within one hour WORK REQUIREMENTS: Scheduling: Employee will be required to work at least 45 hours per week. Monday through Friday is the work schedule; however, employee will be included on the Saturday rotation for installation management. Employee will be required to attend all mandatory meetings and events as communicated by immediate supervisor. Physical: Ability to work on multiple tasks Pleasant and clearly understandable phone voice Ability to lift and carry 10+ lbs. Ability to operate computer and other equipment in office Ability to operate forklift and other equipment relating to flooring installations Ability to sit at a desk for more than an hour at a time Ability to bend and stoop in order to file or shelve Must have sufficient mobility to move around office and warehouse Must be able to move about to visit customers routinely Ability to drive in vehicle for long periods of time and make numerous stops Ability to work indoors and outside in varying temperatures Technical: Microsoft Office Microsoft Excel Responsibilities and Duties Bilingual - English and Spanish preferred Flooring Experience a must. Job Type: Full-time Experience: Flooring: 2 years (Required) Field Superintendent: 2 years (Required) License/Certification: Driver's License (Required) Work Location: On the road Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No

Keywords: McMahan's Flooring, Inc, Austin , Superintendent, Other , Austin, Texas