Patient Care Coordinator

Company: Sonova
Location: Austin
Posted on: September 3, 2024

Job Description:

Austin (TX), United StatesPatient Care Coordinator - Austin, TX154674Connect Hearing Centers, part of Sonova Audiological Care USLocation: Austin, TX3201 Bee Cave Rd Ste 146, Austin, TX 78746Current pay: $19.00 21.00 an hour + Sales Incentive Program!Hours: Monday - Friday 8:30am-5:00pmAre you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations?The Patient Care Coordinator (PCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the PCC is able to provide support to referring physicians and patients. The PCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.What We Offer:Medical, Dental, Vision Coverage401K with a Company MatchFREE hearing aids to all employees and discounts for qualified family membersPTO and Holiday TimeNo Nights or Weekends!Legal Shield and Identity Theft Protection1 Floating Holiday per yearAs a Patient Care Coordinator, you will:Greet patients with a positive and professional attitudePlace outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinicCollect patient intake forms and maintain patient files/notesSchedule/Confirm patient appointmentsComplete benefit checks and authorization for each patients insuranceProvide first level support to patients, answer questions, check patients in/out, and collect and process paymentsProcess repairs under the direct supervision of a licensed Hearing Care ProfessionalPrepare bank deposits and submit daily reports to financeGeneral sales knowledge for accessories and any patient supportProcess patient orders, receive all orders and verify pick up, input information into systemClean and maintain equipment and instrumentsSubmit equipment and facility requestsGeneral office duties, including cleaningManage inventory, order/monitor stock, and submit supply orders as neededAssist with event planning and logistics for at least 1 community outreach event per monthEducation:High School Diploma or equivalentAssociate degree, preferredSkills/Abilities:Professional verbal and written communicationStrong relationship building skills with patients, physicians, clinical staffExperience with Microsoft Office and OutlookKnowledge of HIPAA regulationsEMR/EHR experience a plusWork Experience:2+ years in a health care environment is preferredPrevious customer service experience is required Industry/Product Knowledge Required:Prior experience/knowledge with hearing aids is a plusWe thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.#INDPCCSonova is an equal opportunity employerWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidates ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.by Jobble

Keywords: Sonova, Austin , Patient Care Coordinator, Other , Austin, Texas