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Full Time Branch Associate II

Company: Greater Texas Credit Union
Location: Austin
Posted on: June 11, 2024

Job Description:

Job Description
What we're looking for in a Branch Associate II:

  • Someone who demonstrates peer leadership skills and thrives in a collaborative team environment.
  • Commitment -to delivering top-tier customer service and building strong relationships with members.
  • Excellent communication skills and active listening abilities to understand and meet member needs effectively.What's in it for you as a -Branch Associate II:
    • Training and ongoing coaching to learn and develop highly desired skills. -
    • A place -where you can help members and teammates in meaningful ways. -
    • Full Benefits Package, Sundays off, 10 paid holidays, 401k, a -job that looks great on a resume! -
    • All the coffee your heart desires and halfway decent potlucks.The Basics of a Branch Associate II:
      • Weekly schedules will be set between the hours of Monday thru Friday 8:30 am to 5:15 pm.
      • Rotating Saturdays at our Austin-Lamar branch -from 8:30 -am to 1:30 pm.What you'll do as a -Branch Associate II:
        • Assist in training new team members, provide overrides as needed, vault management as needed, handle complex member issues, and participate in business development events.
        • Create a Top-Tier experience for members in branch, drive thru and over the phone.
        • Educate and engage new members on financial products and services using a needs-based approach.
        • Open new accounts and products including savings, checking, debit cards, money market, CDs, IRAs, HSAs, for both consumer and business members.
        • Process all routine member transactions including payments, deposits, withdrawals, transfers, cash advances, stop payments, money orders, check orders, stamps, cashier's checks, gift cards, safe deposit box access, savings bonds.
        • Handle member account maintenance including debit card maintenance, address changes, adding joint members, closing accounts, etc.
        • Problem solve member issues through various communication channels including in-branch, phone, email, etc.
        • Participate in volunteer events.
        • Process opening and end-of-day procedures for branch.
        • Listen to cues from members for additional product needs & make referrals to product experts (Financial Consultants and Loan Officers).
        • Assist in maintaining a Top-Tier branch appearance.
        • Adhere to established security protocols to ensure a safe environment is maintained.
          Must Haves as a Branch Associate II:
          • Building Relationships, Verbal Communication, Attention to Detail, Cash Handling, Tech Literacy.
          • 1 year + experience in a Member Services or equivalent role.
          • HS Diploma/GEDNice to Haves as a Branch Associate II:
            • Bilingual in Spanish and English -
              Additional Information
              All your information will be kept confidential according to EEO guidelines.PandoLogic. Category:General, Location:AUSTIN, TX-78703

Keywords: Greater Texas Credit Union, Austin , Full Time Branch Associate II, Other , Austin, Texas

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