Network Operations Admin

Company: ObjectWin Technology
Location: Austin
Posted on: April 24, 2024

Job Description:

Job Title: Network Operations Admin
Location: San Bernardino, CA 92101 or Austin, TX 78746
Duration: 6 Months
Shift: 3 p.m. - midnight (Fri, Sat, Sun, Mon, Tue) - consistent overtime requirements, may need to work earlier.

Description:
What we're looking for:

• ChatOps experience (Slack) - Creating channels / coordinating resources / engaging customers primarily through the Slack
• Customer service - working with customer service reps to high level engineers
• ServiceNow
• Confluence / JIRA
• IP knowledge - subnetting and general IP concepts like subnetting etc.
• Light Active Directory experience
• Basic security experience - helping with password unlocks / helping users create tickets and directing them to SOPs/ Runbooks to resolve their issues
• Working on Project in a Team format and also alone - keeping yourself on track by finishing your assignments on time or early
• Experience with Office360 - Word - Outlook - Excel - MS suite etc...
  Nice to Have:
  • Streaming knowledge for games using MS Teams or other applications
  • Event management - using an alert system BigPanda / or other event management systems / taking ownership of alerts and troubleshooting them using Runbook's /SOPs
  • Basic Knowledge in Splunk/ Datadog
  • Basic Knowledge in API concepts and applications
  • ITIL experience in:
  • Incident Management
  • Problem Management
  • Change Management
    Additional Attributes:
    • AWS knowledge / Kubernetes / or any other cloud technology
    • Good understanding of software development processes.
    • Familiarity with open-source technologies
    • Client-side database programming experience with SQL, Perl would be a plus.
    • A high school diploma or GED
      Preferred Experience / Education:
      • Three to five years or relevant experience
      • A degree from a four-year college (i.e., B.A. B.S.)

Keywords: ObjectWin Technology, Austin , Network Operations Admin, Other , Austin, Texas