Contact Center Representative
Company: Greater Texas Credit Union
Location: Austin
Posted on: April 24, 2024
Job Description:
Job Description
What's in it for you as a Contact Center Representative:
- Hybrid position
- Training and ongoing coaching to learn highly desired skills
for career development. -
- Opportunity to be part of a -growing organization where you can
make an impact on members, teammates, and the community in
meaningful ways.--- -
- Greater Good: -16 hours paid volunteer time per year
- Full Benefits Package: 401k, -Medical, Dental, Life, 12 paid
holidays, Paid Time OffThe Basics as a Contact Center
Representative:
- Monday - Thursday, -8:00 am - 5:00 pm
- Rotating Fridays, 9:00 am - 6:00 pm
- Rotating Saturdays, 9:00 am - 1:00 pm
- Flexibility required - extended hours, based on company
needsWhat you'll do as a Contact -Center Representative: -In this
role you'll enhance the member experience by providing top-tier
service through phone and digital communication channels. You'll
build strong relationships with members and offer a first call
resolution approach, listen to member needs, and deliver supportive
solutions.
- Assist members by phone with questions regarding their accounts
and offering solutions.
- Educate members on credit union products and services.
- Process basic financial transactions: transfers, check orders,
loan payments.
- Meet key performance indicator (KPI) metrics to maintain
top-tier member support
- Work cohesively with other departments or skilled-based team
members to provide the member with solutions beyond area of
expertise.
Qualifications
Must Have as a Contact Center Representative:
- 2+ years in a customer service role or professional
experience.
- Must have a pleasant and professional speaking voice.
- Confidentiality and attention to detail is a must.
- Someone who can confidently talk with a variety of people.
- Teachable, can-do attitude, a sense of humor -:)Nice to Have as
a Contact Center Representative:
- Bilingual in Spanish and English.
- Previous Call Center experience.
- Previous Financial Institution experience.
Additional Information
All your information will be kept confidential according to EEO
guidelines.PandoLogic. Category:Customer Service, Keywords:Call
Center Representative, Location:AUSTIN, TX-78703
Keywords: Greater Texas Credit Union, Austin , Contact Center Representative, Other , Austin, Texas
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