Contact Center Representative

Company: Greater Texas Credit Union
Location: Austin
Posted on: April 24, 2024

Job Description:

Job Description
What's in it for you as a Contact Center Representative:

• Hybrid position
• Training and ongoing coaching to learn highly desired skills for career development. -
• Opportunity to be part of a -growing organization where you can make an impact on members, teammates, and the community in meaningful ways.--- -
• Greater Good: -16 hours paid volunteer time per year
• Full Benefits Package: 401k, -Medical, Dental, Life, 12 paid holidays, Paid Time OffThe Basics as a Contact Center Representative:
  • Monday - Thursday, -8:00 am - 5:00 pm
  • Rotating Fridays, 9:00 am - 6:00 pm
  • Rotating Saturdays, 9:00 am - 1:00 pm
  • Flexibility required - extended hours, based on company needsWhat you'll do as a Contact -Center Representative: -In this role you'll enhance the member experience by providing top-tier service through phone and digital communication channels. You'll build strong relationships with members and offer a first call resolution approach, listen to member needs, and deliver supportive solutions.
    • Assist members by phone with questions regarding their accounts and offering solutions.
    • Educate members on credit union products and services.
    • Process basic financial transactions: transfers, check orders, loan payments.
    • Meet key performance indicator (KPI) metrics to maintain top-tier member support
    • Work cohesively with other departments or skilled-based team members to provide the member with solutions beyond area of expertise.
      Qualifications
      Must Have as a Contact Center Representative:
      • 2+ years in a customer service role or professional experience.
      • Must have a pleasant and professional speaking voice.
      • Confidentiality and attention to detail is a must.
      • Someone who can confidently talk with a variety of people.
      • Teachable, can-do attitude, a sense of humor -:)Nice to Have as a Contact Center Representative:
        • Bilingual in Spanish and English.
        • Previous Call Center experience.
        • Previous Financial Institution experience.
          Additional Information
          All your information will be kept confidential according to EEO guidelines.PandoLogic. Category:Customer Service, Keywords:Call Center Representative, Location:AUSTIN, TX-78703

Keywords: Greater Texas Credit Union, Austin , Contact Center Representative, Other , Austin, Texas