Veterans Preferred - Tour Guide - Part Time ($17.50)
Company: Hyatt
Location: Austin
Posted on: April 20, 2024
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Job Description:
Military Veterans are Encouraged to Apply. -Join us for this
incredible opportunity to be part of our team as a ; Tour Guide -
Part Time ($17.50) at Miraval Austin Resort and Spa located in
Austin, TX. Full-time opportunities available! Not only will you be
part of a rock-star team, but you will also get to be part of a
team that won North America's Best Resort Spa and Texas' Best
Resort Spa by World Spa Awards!
More than a spa resort, health retreat, or luxury hotel, Miraval
Austin is an unrivaled wellbeing space that puts purpose and people
at our core, serving as a catalyst for changing lives and
celebrating individuality.
We offer excellent benefits:
--- Free room nights, Discounted and Friends & Family Room
Rates*
--- Medical, Prescription, Dental and Vision Insurance with only a
30 day waiting period*
--- 401K with company match*
--- Generous Paid Time Off policy*
--- Paid Family Bonding Time and Adoption Assistance*
--- Tuition Reimbursement*
--- Free colleague meals during shift
--- Employee Stock Purchase Plan*
--- Access to resort facilities including spa services,
programming, hiking trails and gym
--- Discounts at various retailers -Apple, AT&T, Verizon,
Headspace and many more
* Exact benefit package is contingent on status
QUALIFICATIONS
The Guest Services Tour Guide is a liaison and a guest advocate
from the moment the guest arrives until the time they depart. The
Guest Services Tour Guide will provide walking tours and golf cart
tours for our guests throughout the Resort. They will also guide
them to their individual room assignments following the check-in
process. The Guest Services Tour Guide will form a relationship
with each guest and ensure their requests are met throughout their
stay. The Guest Services Tour Guide will communicate with all other
departments within the resort to ensure requests are fulfilled.
Must understand the basic principles of managing PMS system
(ResortSuite)
The Tour Guide is responsible for ensuring an exceptional arrival
experience for our guests. Tour Guides are the first impression of
our resort and support our guests through gentle education and
assistance with wayfinding.
--- Customer Service Experience
--- A true desire to satisfy the needs of others in a fast-paced
environment.
--- Refined verbal and written communication skills
--- Ability to stand for long periods of time.
--- Ability to provide tours via walking as well as driving golf
cart
--- Active driver's license
Qualifications:
Essential Functions:
--- Greet arriving guests upon arrival and direct them to
check-in
--- Have an understanding of Spa offerings, Programming Experiences
and activities available at Miraval
--- Inform Supervisor immediately of any issues a guest is having
during their stay
--- Provide walking tours and golf cart tours to all areas property
throughout the day
--- Assist other associates as needed
As part of the Hyatt and Miraval family, we offer a complete
benefits package including:
--- Robust PTO Policy
--- Health, Dental, Vision, and Life Insurance for full-time
colleagues.
--- Free parking and colleague meal.
--- Complementary and discount Hyatt nights.
--- Use of facilities, ability to participate in classes, and
discounts on Spa services.
--- 401(k) and ESPP.
--- Miraval associates work in an environment that demands
exceptional performance yet reaps great rewards. Whether it is
career opportunities, job enrichment or a supportive work
environment, if you are ready for this challenge, then we are ready
for you.
Keywords: Hyatt, Austin , Veterans Preferred - Tour Guide - Part Time ($17.50), Other , Austin, Texas
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here to apply!
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