Front of House

Company: Proper Hospitality
Location: Austin
Posted on: September 19, 2023

Job Description:

Situated in Downtown's Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn't be Proper.

Job Overview

The Bell/Door Attendant must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. A background in a luxury hotel, customer service or hospitality role is preferred, but most importantly we are seeking a candidate who demonstrates responsibility, friendliness and etiquette.

Responsibilities/Duties

• Welcome, greet and escort guests
• Provide assistance with luggage and transportation needs
• Coordinate guest requests, reservations and miscellaneous tasks as required
• Maintain accurate knowledge of hotel services
• Ensure that all deliveries for guests are correctly recorded and then delivered to the correct destination in a timely fashion
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
  Qualifications
  
  • 1-3 years' experience in a similar role in hospitality
  • Must be motivated and demonstrate exceptional customer service and interpersonal skills
  • Excellent ability to communicate clearly, concisely, and openly in all interactions
  • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment
  • Flexible schedule - Willing and able to work shift duties that may include evenings, weekends and holidays
    
    Company Overview
    Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the "best of the best" from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced, but rewarding above all.
    
    Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.
    
    Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Keywords: Proper Hospitality, Austin , Front of House, Other , Austin, Texas