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Account Executive

Company: Lutra Home Care
Location: Elgin
Posted on: September 19, 2023

Job Description:

Our sales team interacts with a wide range of medical professionals, as well as patients and families of patients, on a daily basis to drive business results and promote Lutra Home Care throughout their community.

Committed to caring, our Account Executive is responsible for successfully marketing to doctors' offices, hospitals, nursing facilities, ALFs (Assisted Living Facilities) and various communities and organizations to achieve the company's financial and market share goals and identify and educate potential customers and referral sources about the services provided by the company. Additionally, the AE will establish trusted relationships with referral sources and in-house staff, continually prospect for new accounts, as well as maintain current accounts, and comply with all sales related policies and procedures. The AE is responsible for the overall development and referral growth of the assigned territory.

Qualifications / Licensure / Certification / Knowledge / Skills / Abilities:

-- Two (2) to three (3) years of home care or healthcare experience preferred, with proven success in sales and a clear understanding of healthcare services.

-- Ability to manage multiple tasks, work effectively and independently with all levels of clinical and administrative staff.

-- Ability to represent Lutra Home Care effectively in a variety of settings and with diverse communities.

-- Excellent communication skills, both oral and written, with excellent interpersonal skills.

-- Must be well organized and demonstrate attention to detail.

-- Ability to work within a team environment and with deadlines.

-- Must demonstrate exceptional customer relations skills and a commitment to providing quality service.

-- Acceptance and ability to demonstrate and support the core values and goals of Lutra Home Care.

-- Proficient with computer and Microsoft Word, Excel, and various software.

-- Valid drivers license, automobile liability insurance and reliable transportation required.

-- Daily travel required.

Educational Requirements:

High school diploma or GED required. Bachelors degree in sales, marketing, business or equivalent, required.

Job Responsibilities:

-- Responsible for the overall development and referral growth of assigned territory, including facilities, physicians, home care providers, and community agencies.

-- Develops, implements, and evaluates quarterly and annual territory plans to achieve growth goals and to implement agreed-upon strategies and actions.

-- Develops business relationships with providers by making effective sales calls and presentations to targeted referral sources.

-- Maintains professional and clinical knowledge of provider services. Acts as liaison between referral partners and agency to communicate information about new products, programs, and service delivery.

-- Meets with clients and families to discuss home care services, and individual needs/concerns, and manage expectations, as needed.

-- Takes the initiative in building relationships within the intake department and with the appropriate client care resources staff to assure the establishment of effective communication with referral sources.

-- Updates and maintains customer and competitor profiles, logs daily call activity, and documents plans for follow-up activities with referral sources.

-- Serves as agency staff liaison with physicians, facility nurses, social workers, discharge planners, and community agencies; works with various community agencies to facilitate the delivery of appropriate services for potential clients.

-- As requested by the Director of Operations, participates in marketing efforts for the purpose of educating the healthcare community about home care programs, including physician calls, lunch and learns, health fairs, etc.

-- Prepares monthly tracking reports on referral sources and keeps the agency informed of key marketplace changes relating to providers and competitors.

-- Understands that teamwork is a crucial part of our business, and can work well with colleagues, no matter the circumstances. Using individual skills cooperates with others and accepts and provides constructive feedback despite any personal conflicts between individuals involved.

-- Utilizes current agency and/or department-specific software to complete assignments.

Working Conditions & Physical Requirements:

The work environment is relatively busy and can be stressful at times due to deadlines and multiple tasks. The position requires visual acuity and dexterity, sitting, standing, some pushing, pulling, and lifting up to 25 pounds. Auto related accidents possible.


Must be proficient in using Microsoft programs for internal and external communications, presentations, database tracking/reporting, and spreadsheet applications.

**Bonus Structure to be discussed upon hire**

Keywords: Lutra Home Care, Austin , Account Executive, Other , Elgin, Texas

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