Sr Certinia (FinancialForce) Administrator
Company: Social Solutions Global
Location: Austin
Posted on: September 19, 2023
Job Description:
Are you a passionate innovator looking to harness the power of
technology to do more good? You've come to the right place. At
Bonterra, our purpose is to power those who power social impact. To
that end, we serve the people who make social good possible-the
doers behind the scenes across nonprofits, public agencies,
corporations, philanthropic organizations, and foundations.As the
second-largest and fastest-growing social good software company in
the world, Bonterra brings together leading solutions from
CyberGrants, EveryAction, Network for Good, Social Solutions, and
their respective entities. By bringing our intuitive technology and
expertise together, Bonterra will enable unprecedented connectivity
between social good organizations and their community of supporters
and constituents. This will reshape philanthropic giving, empower
digital transformation, and bring the social good sector the
technology it needs to accelerate lasting social change.We are
looking for a FinancialForce Administrator to serve as the system
expert, provide best practices and oversight of FinancialForce
architecture to ensure scalable processes are implemented
successfully. You will work with internal stakeholders to recommend
process enhancements and gain acceptance of the proposed system
design. In this role you will collaborate with project team members
and key internal stakeholders to scope out projects and
requirements related to Salesforce and the integrated
FinancialForce PSA (Professional Services Automation) tool. This
role involves understanding business needs, designing, configuring,
and testing FinancialForce, FF Analytics and related applications.
You will understand user stories, code reviews, SOW's, and lead
discovery meetings, configuration, testing, migration, and
integration support of the FinancialForce product. You will be
instrumental in ensuring data integrity and accuracy for the entire
platform.Responsibilities
- Prepare documentation including Requirements and Design
documents, Configuration Workbooks, Test Cases other documentation
as required throughout the project lifecycle (this will also
include monitoring those nifty project milestones as well).
- Consult with business users to identify current operating
procedures and translate those procedures into system
requirements.
- Serve as the system expert, providing best practices and
oversight of system architecture to ensure scalable processes (this
will also include working with internal stakeholders to recommend
enhancements and working with proposed system designs).
- Analyze, design, and configure software to develop and
implement systems to meet business and technical requirements.
- Support and maintain the functional areas of data management,
dashboards, reports, automations, etc. as well as maintaining and
troubleshooting existing configurations and development... within
Salesforce, especially of FinancialForce specific objects.
- Serve as the FinancialForce expert and key contributor in many
aspects of projects, including architecture, development,
configuration, automation,UAT, and data migration and
governance.
- Provide day-to-day end-user support for FinancialForce; assist
with documentation of complex system requirements.
- Design, develop, and maintain integration/synchronization
programs to seamlessly synchronize data between Core Business
Applications and Salesforce/FinancialForce.Basic Qualifications
- Minimum 5 years' experience working within Professional
Services Operations
- Minimum 2 years' experience as a PSA
Administrator(FinancialForce preferred, but not required).
- Demonstrated experience managing issue resolution, scope, and
quality while bringing projects to successful completion within
cost and time requirements
- Strong written and verbal communication skills; maintain
project documentation, able to facilitate meetings, lead project
teams, and communicate effectively with peers, stakeholders, senior
leadership
- Self-starter who thrives in fast-paced environments
- Dedicated, flexible, accountable, and able to respond rapidly
to issues and manage challenging situations with high business
impact
- Proven ability to work in an ambiguous environment and
collaborate across multiple areas to achieve a common business
objective
- Experience with business analysisCompensationThe range
displayed on this job posting reflects the minimum and maximum
target for new hire salaries for the position across all US
locations. Within the range, individual pay is determined by work
location and additional factors, including job-related skills,
experience, and relevant education or training.Base pay is one part
of the Total Package that is provided to compensate and recognize
employees for their work, and in addition to benefits this role may
be eligible for discretionary bonuses/incentives, and equity.US
base salary range: $85,800 - $154,000Our Culture:Our team is made
up of industry experts and advocates who are 100% committed to
supporting the doers of social good. We are currently undergoing an
effort to create the vision and values that embody our collective
organization and embrace the individuals who make up our
community.Our comprehensive and competitive benefits include:
- Generous Flexible Time Off (FTO) Policy
- Equity for ALL regular, full-time employees from individual
contributors to management - share in our success!
- Up to 15 paid company holidays including some commemorating
social justice events and self-care
- Paid volunteer time
- Resources for savings and investments
- Paid parental leave
- Paid sick leave
- Health, vision, dental, and life insurance with additional
access to health and wellness programs.
- Opportunities to learn, develop, network, and connectWe are
committed to being an equal opportunity employer and evaluate
qualified applicants without regard to race, color, religion, sex,
pregnancy (including childbirth, lactation and related medical
conditions), national origin, age, physical and mental disability,
marital status, sexual orientation, gender identity, gender
expression, genetic information (including characteristics and
testing), military and veteran status, diversity of thought and any
other characteristic protected by applicable law.
Keywords: Social Solutions Global, Austin , Sr Certinia (FinancialForce) Administrator, Other , Austin, Texas
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