Outreach Support Coordinator, DentaQuest- Bilingual (Texas)

Company: Sun Life
Location: Austin
Posted on: May 28, 2023

Job Description:

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location : We welcome applicants from Texas. At Sun Life, we look for optimistic people who want to make life brighter for our Clients .We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work.Every day, you'll be empowered and challengedbyworking withdynamic colleaguesto find new and innovative ways to make Sun Life the best benefits company in America. The o pportunity: The Outreach Specialist is primarily responsible for contacting members who haven't been to the dentist for a specified period of time to assist with locating a dentist and scheduling an appointment. The coordinator will need to assist the member with locating a dentist, changing the assigned Main Dental Home, and coordination of benefits as needed. They may also work on general member outreach campaigns as well as broken appointment rescheduling calls. How you will contribute: Outbound calls to members who recently received treatment at a hospital emergency room to educate the member on more cost-effective dental care. Contact members via telephone who haven't been to the dentist to ensure the member is receiving preventive services..Educating members on Value added services.Contacting members via telephone to remind of upcoming dental appointments.Meeting outbound call metrics such as but not limited to, calls per hour.Assist with administrative duties and departmental projects as assigned.Documents the system with results.Other duties as needed or required. How you will contribute: High school diploma or GED. Bilingual (English and Spanish)Call center experience preferred.Proven professional verbal and written communication skills.Ability to efficiently operate computer and knowledge of Microsoft applications.Strong organization and attention to detail skillsAbility to work remotely, independently and with teamAbility to learn quickly and adapt to a fast pace production environmentCooperative, professional and effective interaction skills with co-workers, company staff and visitorsDo you see yourself in this role even if you haven't checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! Life is brighter when you work at Sun Life Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account A flexible work environment with a friendly, caring, collaborative and inclusive culture Great Place to Work Certified in Canada and the U.S. Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We consider various factors in determining actual pay including your skills, qualifications, and experience . In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. # LI- remote Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.For applicants residing in California, please read our employee California Privacy Policy and Notice. Job Category: Administrative ServicesPosting End Date: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected vetera nPDN-99192b68-bdc1-4abd-96a7-23f0382a0908

Keywords: Sun Life, Austin , Outreach Support Coordinator, DentaQuest- Bilingual (Texas), Other , Austin, Texas