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Sr UX Researcher (Richardson)

Company: CBRE
Location: Austin
Posted on: May 28, 2023

Job Description:

Sr UX Researcher (Richardson)
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Digital & Technology/Information Technology
Remote - US - Remote - US - United States of America
Job Summary
The real estate industry is undergoing significant and exciting change, increasingly driven by data and technology. At CBRE, the world's premier commercial real estate services company, we empower teams to take ownership of that technology and shape it, offering both forward-thinking, explorative product design and the resources of a Fortune 500 business. We approach culture with intention, valuing camaraderie, collaboration, inclusivity, and a healthy work/life balance.
The user experience team is passionate about the quality, usability, and simplicity of the experiences we build. Individuals in these roles gather these key user insights, and then use them to encourage and inform product strategy and design solutions. We partner closely with each other, engineering, and product management to build innovative, usable, great-looking products.
We're looking for a Sr User Researcher to join the UX Team in Global Workplace Solutions (GWS) to help support CBRE as we work to expand our internal and client-facing (web and mobile) applications across the globe. As a senior team member, your primary responsibilities are to strategize, test, advocate for, and deliver compelling user experiences for new and existing UX. In this role, you understand our business requirements and any technical limitations and focus on delivering business-minded solutions. This role collaborates multi-functionally to generate ideas and get feedback on designs and product direction. You'll work with developers, product managers, UX professionals, and other multi-functional team members to deliver user-centered products. The ideal candidate will have experience taking ownership of the user research process and how it integrates into the larger product team. This person will join an agile team, influence technology decisions across the organization, and help deliver solutions to world-class, global platforms.
Essential Duties and Responsibilities
As a Sr User Experience Researcher, you will be responsible for designing and driving research using various qualitative and quantitative methods that address business questions and further understanding of our customers and end-users.

  • Leads and drives coordinated efforts with product management and engineering to help define and implement innovative solutions for the product direction, visuals and experience.

  • Presents research findings to internal teams and business partners.

  • Leverages expert understanding of ongoing and future workstreams, ensuring consistent experiences across multiple features to align directly with business requirements.

  • Working end-to-end in all aspects of user research (design, recruiting, moderation, analysis, reporting)

  • Working closely with multi-functional teams to help them identify and prioritize their research needs

  • Conduct usability testing of tools, apps, and other experiences.

  • Occasionally running interviews remotely with Asian Pacific countries (English language).

  • Translating research findings and business/user needs into insights for product and UX teams

  • Actively monitoring and analyzing research, data, and trends from internal sources, academic research, and industry-published reports to inform and improve our product and research methods

  • Presenting and communicating research clearly and optimally across various partner groups

  • Crafting collaborator/client products such as research summary reports, presentations, and visual maps (e.g. journeys, workflow diagrams, affinity diagrams)

  • Running sessions and workshops to gather, synthesize, and analyze group (e.g. affinity mapping session to gather UX team input on user interview sessions)

  • Be a user-centered design enthusiast within our organization

  • Mentor more junior researchers on the fine points of methodology & advocacy. Provides mentorship to junior members on the team at the task-level (i.e. approach, completing, and delivering of assigned work).

  • Participates in the broader community of practice via conference presentations and/or publishing UX-related articles.

  • Responsibilities may include duties centered around the ability to plan, conduct, and draw practical conclusions from research. You are encouraged to develop and own research projects and be able to analyze and use data to move this business forward. Seeks opportunities to conduct generative research early in the design process to gain insight into user needs and difficulties

    Supervisory Responsibilities
    No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan and supervise assignments of lower-level employees. May supervise junior team members and/or intern, but not required.
    To perform this job effectively, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Bachelor's degree (BA/BS) or equivalent from four year college or university in Visual Communications, Marketing, Industrial Design, Human Computer Interaction/Human Factors, Psychology, Art, Software Engineering or related degree, plus a minimum of 6+ years related work experience; or equivalent combination of education and experience (equivalent work experience = 2 years' experience for every year of higher level education). Master's degree or Ph.D. in Human Computer Interaction or a related field is preferred.
    Portfolio with a collection of sample projects that detail the research process from start to finish. These projects must highlight both qualitative & quantitative methods, and generative and evaluative research.
    Communication Skills
    Ability to comprehend, analyze, and interpret the most elaborate business documents. Ability to respond effectively to the most critical issues. Ability to write reports, manuals, speeches, and articles using a distinctive style. Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
    Reasoning ability
    Ability to solve problems and deal with a variety of options in complex situations. Draws upon the analysis of other researchers and makes recommendations that have a direct impact on the company. Ability to solve problems involving several options in situations.
    Proficiency in relaying user research methods, creating reports and presentations to illustrate insights, and facilitating research-related activities (including recruiting users). Proficiency in industry-standard user research tools. Advanced proficiency in Microsoft Office suite applications (PowerPoint, Excel, Teams, SharePoint)
    CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the position is $135,000 annually and the maximum salary for the position is $150,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
    CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
    CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Austin , Sr UX Researcher (Richardson), Other , Austin, Texas

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