Installation Coordinator/CSR

Company: LHH Recruitment Solutions
Location: Austin
Posted on: May 28, 2023

Job Description:

LHH is actively recruiting for an Installation Coordinator position for a company in Austin, TX!

Title: Installation Coordinator/ CSR

Duration: Temp to Hire

Pay: $20 - $21/hr

Schedule: M-F, 8 am to 4:30 pm

Address: 100% ONSITE - Austin, TX 78758

MUST PASS BACKGROUND!

Minimum 1 year of customer service and sales support, data entry, construction, and building materials supply.

Details oriented for data entry and some AR billing are NEEDED!

Knowledge of window installations

Bilingual - Spanish is PLUS!!

Summary:

• Guides inside sales activities and coordinates the install/service/warranty department.
• They handle the accurate retrieval of processed customer orders, perform data entry of orders, and assist with sales-related administrative activities, all while encouraging our stellar customer service and team atmosphere.
  
  Major Responsibilities:
  
• Understands and actively supports individual markets-specific strategies ensuring seamless customer service and service level standards are exceeded.
• Acting internal and external customers point of contact for designated portfolio of clientele.
• Handling inquires on product selection, order status, pricing, customer complaints and issues, delivery schedules and other follow up as needed.
• Efficiently manage order entry workflow; including timely and accurate order entry into the company system, response to requests for pricing, scheduling of deliveries and installation and other customer follow-up.
• Enters order, tracks and manages the process of service and warranty from initial call to install/billing.
• Reports monthly on claims processed, types of claims and sales/costs for the market.
• Proactively identifying customer, product or delivery issues; surfacing issues and problem solving with sales and operations teams.
• Identify and coordinate with the install department the scheduling and coordination of the jobs with the technicians.
• Partners with Sales and Credit teams to ensure accurate A/R; including prompt resolution of customer credits, return processed in a timely manner and customer notification of payment status.
• Open communication with all levels regarding market challenges, solutions and business impacts.
• Subcontractor maintenance and compliance as well as labor verification and processing.
• Non- stock ordering and inventory control as needed
  
  Required Skills:
  
  Minimum education required- High School Diploma or GED.
  
  Minimum Typing/ Key Stroke Speed: 50 WPM or 5500 KPH with 95% accuracy or above error rate.
  
  Excellent oral and written communication skills.
  
  MS Office and Computer literate.
  
  Equal Opportunity Employer/Veterans/Disabled
  
  To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
  
  The Company will consider qualified applicants with arrest and conviction records

Keywords: LHH Recruitment Solutions, Austin , Installation Coordinator/CSR, Other , Austin, Texas