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Installation Coordinator/CSR

Company: LHH Recruitment Solutions
Location: Austin
Posted on: May 28, 2023

Job Description:

LHH is actively recruiting for an Installation Coordinator position for a company in Austin, TX!

Title: Installation Coordinator/ CSR

Duration: Temp to Hire

Pay: $20 - $21/hr

Schedule: M-F, 8 am to 4:30 pm

Address: 100% ONSITE - Austin, TX 78758


Minimum 1 year of customer service and sales support, data entry, construction, and building materials supply.

Details oriented for data entry and some AR billing are NEEDED!

Knowledge of window installations

Bilingual - Spanish is PLUS!!


  • Guides inside sales activities and coordinates the install/service/warranty department.
  • They handle the accurate retrieval of processed customer orders, perform data entry of orders, and assist with sales-related administrative activities, all while encouraging our stellar customer service and team atmosphere.

    Major Responsibilities:
  • Understands and actively supports individual markets-specific strategies ensuring seamless customer service and service level standards are exceeded.
  • Acting internal and external customers point of contact for designated portfolio of clientele.
  • Handling inquires on product selection, order status, pricing, customer complaints and issues, delivery schedules and other follow up as needed.
  • Efficiently manage order entry workflow; including timely and accurate order entry into the company system, response to requests for pricing, scheduling of deliveries and installation and other customer follow-up.
  • Enters order, tracks and manages the process of service and warranty from initial call to install/billing.
  • Reports monthly on claims processed, types of claims and sales/costs for the market.
  • Proactively identifying customer, product or delivery issues; surfacing issues and problem solving with sales and operations teams.
  • Identify and coordinate with the install department the scheduling and coordination of the jobs with the technicians.
  • Partners with Sales and Credit teams to ensure accurate A/R; including prompt resolution of customer credits, return processed in a timely manner and customer notification of payment status.
  • Open communication with all levels regarding market challenges, solutions and business impacts.
  • Subcontractor maintenance and compliance as well as labor verification and processing.
  • Non- stock ordering and inventory control as needed

    Required Skills:

    Minimum education required- High School Diploma or GED.

    Minimum Typing/ Key Stroke Speed: 50 WPM or 5500 KPH with 95% accuracy or above error rate.

    Excellent oral and written communication skills.

    MS Office and Computer literate.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

Keywords: LHH Recruitment Solutions, Austin , Installation Coordinator/CSR, Other , Austin, Texas

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