Principal Systems Engineer - Remote

Company: Alterahealth
Location: Austin
Posted on: May 28, 2023

Job Description:

Overview
The Hosting Operations team is seeking an initiative-taking and experienced individual to implement capabilities including best practice, audits, enhanced monitoring, and automated problem management on Altera. This individual will work closely with the Business Unit leaders, Support leadership team, SDO, Altera internal IT, partners, and vendors.
This is a remote role in the US.
Responsibilities

• 
  
• Drive continuous improvement projects and implementation of best practices for monitoring, and automated problem management solutions.
  
• Help Improve tooling and process capabilities including:
  
  • 
    
  • Increased automation
    
  • Better functionality
    
  • Better integration with other tools
    
  • Increased business analytics
    
    
  • Strong problem management and development management skills
    
  • Ability to measure, understand, and identify new success criteria in proactive services capabilities.
    
  • Knowledge of Azure policy, Azure cost plans and Azure best practices for technical and financial configuration
    
  • Work with Hosting leadership, automation team and various architects to define, implement and be accountable for best practice performance and cost management.
    
  • Ability to juggle multiple projects and tasks. Demonstrated knowledge of project management concepts and techniques required.
    
    Contribution towards the team synergy:
    
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    • Coach, and mentor junior team members and provide leadership.
      
    • Complete root cause analysis and share with team members to improve team processes.
      
    • Knowledge transfer with other team members to improve overall team education level.
      
    • Take ownership of assigned task(s) and provide project updates.
      
    • Actively participate in the project meeting.
      
      Qualifications
      Academic and Professional Qualifications:
      
      • 
        
      • Bachelor's degree in Computer Science, management information systems or related field or equivalent work experience.
        
      • Post-graduation qualifications or technical certifications
        
        Experience:
        
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        • 8-10 years of experience with monitoring and proactive management systems/environments.
          
        • Knowledge of Application/Infrastructure Monitoring tools/solutions: DynaTrace/AppDynamics/NewRelic or other Application Performance management tools.
          
        • Experience in Microsoft Azure Cloud.
          
        • Experience in Windows server infrastructure and .Net based Application Support
          
        • Intermediate experience with SQL. E.g. SQL Jobs, SQL queries, Blocking, Always On
          
        • Experience with ITSM tools such as ServiceNow.
          
        • Knowledge of ITIL framework (V3.0 foundation certificate)
          
        • Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access.
          
          Travel Requirements:
          
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          • May require other travel for business needs
            
            Working Arrangements:
            
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            • Work is performed in a remote environment with minimal exposure to health or safety hazards
              

Keywords: Alterahealth, Austin , Principal Systems Engineer - Remote, Other , Austin, Texas