Supervisor
Company: McMahan's Flooring, Inc
Location: Austin
Posted on: May 28, 2023
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Job Description:
Job description Field Superintendent Job Description Customer
Service Actively seek customer interfaces. Quick implementation of
practices/processes needed to meet customer expectations quickly
Builds rapport with customers, including all levels of management,
maintenance, and leasing Provides requested information to customer
in a timely manner Resolves complaints and warranty issues within
24 hour time period; forward details to EVP, President, and
Operations Managers People Promotes a positive work environment.
Continuously works to improve internal relationships with fellow
team members, manufacturers representatives, and vendors Actively
works directly with installation and operations team with field
issues and concerns. Focused on solution-based management tactics
and works well under pressure Operations Responsible for daily
punch and turn schedules for jobs Creates and maintains information
in accordance to policies/procedures Monitors quality standards
with inspections of installations Ensure MFI Installation
Guidelines are followed at all times Assist with installer training
and feedback Work closely with customer to know problems and
correct them early in installation process Work closely with
manufacturers to assure conformance to specifications and
installation guidelines Collaborates alongside Operations Manager
with load out and installations Ability to multitask effectively
and an ability to plan all stages of flooring installations which
included thorough follow through Completes reports (Weekly Activity
Reports or WAR) on weekly basis to ensure visit frequency and
customer satisfaction Communication Responsible to create a
productive department through written and verbal communication All
correspondence must be in a professional manner All calls and
emails from customers must be addressed or returned within one hour
WORK REQUIREMENTS: Scheduling: Employee will be required to work at
least 45 hours per week. Monday through Friday is the work
schedule; however, employee will be included on the Saturday
rotation for installation management. Employee will be required to
attend all mandatory meetings and events as communicated by
immediate supervisor. Physical: Ability to work on multiple tasks
Pleasant and clearly understandable phone voice Ability to lift and
carry 10+ lbs. Ability to operate computer and other equipment in
office Ability to operate forklift and other equipment relating to
flooring installations Ability to sit at a desk for more than an
hour at a time Ability to bend and stoop in order to file or shelve
Must have sufficient mobility to move around office and warehouse
Must be able to move about to visit customers routinely Ability to
drive in vehicle for long periods of time and make numerous stops
Ability to work indoors and outside in varying temperatures
Technical: Microsoft Office Microsoft Excel Responsibilities and
Duties Bilingual - English and Spanish preferred Flooring
Experience a must. Job Type: Full-time Employment Type: Full Time
Years Experience: 1 - 3 years Bonus/Commission: Yes
Keywords: McMahan's Flooring, Inc, Austin , Supervisor, Other , Austin, Texas
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