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Dispatch & Support Specialist

Company: Tomlinson's Feed & Pets
Location: Austin
Posted on: May 27, 2023

Job Description:

Tomlinson's Feed is Central Texas's source for the highest quality pet food and supplies. Locally owned and operated for 75 years, Tomlinson's mission is to make pets healthy and people happy, whether through offering the healthiest products or best customer experience.
The Role
We're looking for a communicative and analytical multitasker to coordinate daily delivery operations and provide world-class service to online customers. This role will be responsible for daily dispatch operations and online customer service three days per week.
The Ideal Candidate Is...

  • Self-Motivated: you're a self-starter who is intellectually curious. You are always looking for ways to do your job more efficiently. You don't wait to be told what to do.
  • Fluent in Customer Delight: you know that at the end of the day the goal is to do what's best for our guests and their pets. This motto guides you in all customer interactions.
  • A Problem Solver: when given a puzzle, you identify multiple ways to solve it and choose the most efficient route.
  • A Multitasker: you're able to move from task to task with ease. You thrive on keeping a lot of plates spinning.
  • A Learner: you dive headfirst into a concept and won't rest until you understand it fully. You are a nerd at heart.
  • Communicative: you'll be on a small team and regular communication is vital to keep the team thriving.
  • A Pet Fanatic: you have and/or adore pets. If you don't already know gobs about pet products and nutrition, you're excited and willing to learn. Your Primary Responsibilities
    Your primary responsibilities are to optimize daily operations of our delivery fleet and provide stellar support for online customer service inquiries.Your performance will be measured by average delivery efficiency and customer satisfaction.
    Ongoing duties will include:
    • Oversight of daily deliveries, including assigning and optimizing delivery driver routes
    • Provide support to drivers during deliveries
    • Fielding customer inquiries regarding product questions, order status, etc.
    • Fielding operational emails
    • Providing support to in-store staff related to eCommerce and Home Delivery Required Skills and Experience
      • +2 years work experience
      • Strong customer service skills
      • Serious organizational skills
      • Proficiency in Excel
      • Experience in dispatch a plus We are open to this position being either Full-Time (45 hours weekly average) or Part-Time (16-24 hours weekly average). Work days are 8:30-6pm with one required weekend day.
        You will report to and work closely with the Director of Ecommerce, as well as the Brand Director. You'll work out of our office in Central Austin with little to no out-of-town travel required.
        Why Tomlinson's?
        Our job is to make pets healthy and people happy, which is pretty dang fulfilling. In addition, perks include:
        • PTO for all full-timers
        • 401(k) with employer match
        • Health insurance for all full-timers, including medical, dental, and vision
        • Generous employee discount
        • Discounted Gold's Gym membership
        • A beautiful (and friendly) office environment
        • A very high-end, and occasionally temperamental, coffee machine

Keywords: Tomlinson's Feed & Pets, Austin , Dispatch & Support Specialist, Other , Austin, Texas

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