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Customer Support Specialist - Tier I - Swing/Night/Weekend Shifts

Company: Hypori
Location: Austin
Posted on: May 26, 2023

Job Description:

Join our innovative team to develop disruptive solutions transforming secure mobility for Federal and Commercial customers. Our innovative solution puts the power and speed of the cloud on any mobile device to enable users access to critical data and apps through a separate, secure virtual workspace. From commercial IP to national security level intel, Hypori protects data from every type of threat with zero data at rest. You can learn more about Hypori at At Hypori, we believe top talent deserves top benefits and a challenging yet rewarding work environment. We are committed to creating an inclusive workplace for our employees and customers that embrace our differences and perspectives making us a stronger, more successful company.We are looking for a tech-savvy Customer Support Specialist-Tier I to be responsible for providing technical assistance with computer systems and software. As a Customer Support Specialist-Tier I, you are responsible for responding to email, chat, phone queries, or customer support tickets and offering technical support and resolutions to customers. 100% Remote

What You'll DoAs a Customer Support Specialist-Tier you will:

Respond to queries on the phone, via email, or through remote access.
Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software in on premise and cloud environments.
Train computer users.
Train other staff on troubleshooting and diagnosing problems.
Gain feedback from customers to improve training methods.
Write and edit training manuals.
Run reports and analyze common complaints and problems.
Participate in an On Call Rotation. Swing Shift: Wed - Sun 3PM - 11PM CST; Nights: Wed - Sun 11PM - 7AM CST. We are supporting a 24/7/365 environment and schedules will not rotate. *Initial training is Day Shift M-F 8am-4pm CST for the 1st 90 days*

Who You Are

Must be a US Citizen.
Must have the ability to obtain a DoD Security Clearance with a Single Scope Background Investigation.
An associates degree in computer science or related field or an equivalent combination of education and experience.
At least 1 year experience working as a Customer Support Specialist.
Well-versed in computer systems and understand Android, Azure and AWS cloud platforms.
A strong working knowledge of computer systems, hardware, and software. (Linux, Android, and cloud solutions preferred)
Good problem-solving, analytical, and team-working skills.
Strong customer service skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.

Clearance (Required)

Must possess a DoD Security Clearance with a Tier 3 Investigation (Secret)
Must be able to obtain a DoD Security Clearance with a Tier 5 Investigation

Certification (Required)

Must have an Information Assurance Technical (IAT) Level 2 (i.e., CCNA Security, CySA+, GICSP, GSEC, Security+, CND, SSCP) certification or higher.

About Us
Hypori Inc. provides a great and generous benefits package to include medical, dental and vision, PTO, and life & disability packages. We also invest in our employees' futures by providing, technical training, tuition reimbursement, a 401k plan with employer matching contribution with vesting starting from DAY 1, and much, much more.
Hypori is an Equal Employment/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status or any other characteristic protected by law. At Hypori, we are committed to creating and promoting an inclusive workplace that embraces differences and perspectives making us a stronger, more successful company. In doing so, we are committed to providing reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application or hiring process should contact for assistance.
An equal opportunity employer/disability/vet.

Keywords: Hypori, Austin , Customer Support Specialist - Tier I - Swing/Night/Weekend Shifts, Other , Austin, Texas

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