QA Specialist I (Intake Specialist)

Company: The Fountain Group LLC
Location: Austin
Posted on: May 26, 2023

Job Description:

Hello,
My name is Meghan Lovely, and I am a Recruiter with The Fountain Group. - We are a national staffing firm and are currently -seeking a -QA Intake Specialist - - - - - - - - for a prominent client -of -ours. - -This position is in - - -Austin, TX. -Details for the position -are as follows:

Job Description:

• 
  
• $21-$22/hour to start!
  
• Completes the intake process of complaints through phone and email.
  
• Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data.
  
• Partner with internal stakeholders for adverse events
  
• Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create.
  
  Qualifications:
  
  
  • 
    
  • HS Diploma and 1-2 years Customer Service Experience (hospitality, healthcare, retail etc.)
    
  • Strong attention to detail, critical thinking, and can work independently with minimal direction.
    
  • High quality customer service skill.
    
  • Ability to express ideas clearly in both written and oral communications.
    
    -
    If you are interested in hearing more about the position, please respond to this posting with your resume attached -or contact me at 813-321-1671.
    Please forward this email to any friends or colleagues as we do offer a -Referral Bonus -for any candidate who is hired and still gainfully employed after 30 days.
    -

Keywords: The Fountain Group LLC, Austin , QA Specialist I (Intake Specialist), Other , Austin, Texas