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QA Specialist I (Intake Specialist)

Company: The Fountain Group LLC
Location: Austin
Posted on: May 26, 2023

Job Description:

Hello,My name is Meghan Lovely, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a QA Intake Specialist for a prominent client of ours. This position is in Austin, TX. Details for the position are as follows:Job Description:$21-$22/hour to start!Completes the intake process of complaints through phone and email.Conducts initial assessment of application for missing information and completes missing information customer outreach process to obtain required data.Partner with internal stakeholders for adverse eventsIdentify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create.Qualifications:HS Diploma and 1-2 years Customer Service Experience (hospitality, healthcare, retail etc.)Strong attention to detail, critical thinking, and can work independently with minimal direction.High quality customer service skill.Ability to express ideas clearly in both written and oral communications.If you are interested in hearing more about the position, please respond to this posting with your resume attached or contact me at .Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate who is hired and still gainfully employed after 30 days.

Keywords: The Fountain Group LLC, Austin , QA Specialist I (Intake Specialist), Other , Austin, Texas

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