ServiceNow BA
Company: Resource Logistics, Inc.
Location: Austin
Posted on: May 25, 2023
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Job Description:
Role: ServiceNow BA
Location: Sunnyvale, CA / Austin, TX(Day1 Onsite)
Hire Type: Contract
JD:
The ServiceNow Business Analyst will be responsible for responding
to any business demand engagement for the ServiceNow platform.
Assist with requirements gathering by using interviews, document
analysis, requirements workshops, business process descriptions,
use cases, scenarios, business analysis, and task and workflow
analysis, as required to produce specifications. Work with the
wider Demand team for assessment and be the interface between the
development teams and the wider business. It is imperative that you
have a solid understanding of "as is" "to be" in order to break the
requirements into user stories that are suitable for iterative,
incremental development.
" A nalyze IT key performance indicators (KPI s), SLA s and other
metrics, document, feasibility analysis of customer reporting
requirements according to standardized methods of ServiceNow
" Develop, prioritize, and execute a roadmap for ServiceNow
Reporting and Analytics.
" Create and maintain security access to reporting module using
ACLs via advanced scripts, roles, and conditions
" Create document the reporting process and tool functionality for
training purposes
" Follow ServiceNow best practices (including scripting, security,
implementation)
" Understands technical and functional design requirements for
ServiceNow
" Understands the workflow engines
" Creates workflow and web prototypes for client engagements
" Designs, codes, and tests technical solutions for ServiceNow
implementations
" Uses Mid server, web services, email and other relevant
technology to integrate tools with ServiceNow.
" Identifies system deficiencies and recommends solutions
" Maintaining and administering the implemented instance of
ServiceNow
" Assists in enforcement of development deadlines and schedules
" Understands the necessity of and contributes to coding
standards
" Prioritizes multiple tasks effectively.
" Contributes appropriately to conversations.
" Commitment driven
" Assumes additional responsibility without being asked.
" Encourages fellow team members to make innovative contributions
and embrace new ideas.
Keywords: Resource Logistics, Inc., Austin , ServiceNow BA, Other , Austin, Texas
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