Customer Solutions Specialist

Company: RWE AG
Location: Austin
Posted on: May 25, 2023

Job Description:

Press Tab to Move to Skip to Content Link To start as soon as possible, Full time, Permanent Customer Solutions Specialist (performance reporting tools) RWE represents change, Innovation, and Sustainability as one of the world leading renewable energy companies with a goal of investing over $15 billion in the US over the next decade on our way to being carbon neutral by 2040. At RWE we have the energy to be inclusive and believe our diversity drives success. Reaching your full potential means being able to bring your whole self to work and being respected for the different opinions, strengths and experiences you bring. We currently are seeking a team member with a high degree of self-motivation, strong analytical skills, a creative problem solving mindset, and the ability to efficiently manage multiple priorities while keeping the "big picture" of RWE's best interests in mind. If you are excited about working within renewables and you have professional solutions oriented experience then we encourage you to submit your interest. You may be the right candidate for this opportunity or another within RWE! Description Our Global Performance Reporting & Tools (GPR&T) department within RWE Renewables is looking for a solution-oriented Customer Solutions Specialist with good stakeholder management skills, to work together with Wind and Solar Operations/Engineering teams and interfacing with GPR&T peers and the wider IT/OT team in order to support and improve the operational performance of the assets. The candidate will be the main contact between sites from Onshore wind & solar Americas and GPR&T, travelling regularly to site, setting priorities on troubleshooting and CI activities based on business requests.

• Build up a strong stakeholder network within the region, especially within Operations and Engineering. It requires to travel to site regularly.
• Be the main contact (interface) between sites and GPR&T
• Attend regional and local meetings / events that are of interest to GPR&T or on region's demand.
• Collect and address day2day troubleshooting issues raised by the region that are within the GPR&T scope.
• Provide regular status updates to the region's stakeholder on daily issues and other GPR&T product issues affecting their fleet. -
• Act as business backlog owner, listing all business requirements from the region. Align with the region on backlog prioritization. Interface with the reporting team / reporting lead for the definition, prioritization and implementation within any existing project or as a new project/activity
• Operational reporting regional process owner
• Production planning regional process owner Your profile - qualifications & skills required for the job
  • A relevant engineering degree (with a focus on data, analytics, Computer Science or IT systems related) is required
  • Minimum of 3 years -working experience in Renewable Energy Engineering Operations (Preferably within Offshore, Onshore Wind, Solar or Oil & Gas) -
  • Previous working experience with KPIs / Reporting / Dashboards
  • Basic knowledge of Agile process and principles
  • Ability to communicate and work effectively with various teams and stakeholders
  • Outstanding communication, presentation and problem solving skills
  • Excellent organizational and time management skills
  • Previous working experience with backlog/ticketing systems such as Redmine and/or Azure DevOps is a plus
  • Knowledge of other support tools such as Air table or Mural is a plus
  • Experience with Visualization software (Tableau, Power BI, etc.) is a plus Apply now with just a few clicks: ad code 79684We look forward to meeting you!We value diversity and therefore welcome all applications, irrespective of gender, disability, nationality, ethnic and social background, religion and beliefs, age or sexual orientation and identity. Of course, you can find us on LinkedIn, Twitter and Xing, too. RWE represents change, innovation and sustainability. As one of the world's leading generators of electricity from renewable energy sources, we aim to be carbon-neutral by 2040 and to enable a sustainable life for people around the world. To achieve this, we are looking for dynamic and motivated people to join us in creating a sustainable and secure energy future.RWE Renewables GmbH, based in Essen, Germany, is RWE's youngest subsidiary and one of the world's leading companies in the field of renewable energies. With an international team of around 3,500 employees, we are drivers of the energy transition - and provide electricity for a sustainable life. Our total capacity of more than 9 gigawatts results from onshore and offshore wind parks, photovoltaic plants and battery storage. We focus on growth: on the American continent, on the European core markets and on new markets in the Asia-Pacific region.

Keywords: RWE AG, Austin , Customer Solutions Specialist, Other , Austin, Texas