Warranty Specialist

Company: Disability Solutions
Location: Austin
Posted on: March 20, 2023

Job Description:

About AbbVie AbbVie's mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, women's health and gastroenterology, in addition to products and services across its Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. Position Overview Warranty Specialist - Medical Aesthetic Devices/Capital Equipment The Warranty Specialist is responsible for managing the entire warranty sales cycle. The Warranty Specialist is the main point of contact for both sales representatives and customers who have questions regarding a medical device warranty or serial number inquiries. The agent must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives. Main Areas of Responsibility:

• Create warranty quotes and provide updated quotes, as needed
• Create warranty contracts and processing payments
• Proactively contact customers when their warranty is up for renewal
• Processing Recertification MSAs
• Investigate, transact and realign all serial numbers (maintenance in SAP and Moxie)
• Work directly with Technical Support on all Out of Warranty Serial Number issues
• Coordinate system Preventative Maintenance (PM) Checks
• Provide training for new and existing agents on the warranty process
• Process 40/50 cases at various levels of complexity, carrying out responsibilities with minimum direction
• Process customer transactions professionally accurately and efficiently and in compliance with company needs and degrees of modifications.
• Researches, collects, compiles data for various reports and projects, with limited supervision
• Follow oral and written instructions using independent judgement to obtain accurate information at various levels of complexity
• Think clearly, act quickly and apply logic to solve problems swiftly by providing best-in-class customer service
• Evaluate problems and exercise sound judgement in making decisions in accordance with established regulations and procedures
• Complete all ongoing required training modules and have a clear understanding of all available tools and resources
• Perform other related duties as assigned Skills and Abilities
  • Strong ability to multi-task and prioritize with excellent organizational and communication skills
  • Ability to research and investigate using multiple databases
  • Manage and analyzing data to find solutions
  • Ability to be proactive, take initiative and make decisions
  • Strong working knowledge of Microsoft Office and SalesForce.com
  • Experience working in a team-oriented, collaborative environment
  • Ability to learn and adapt to new technologies and changing processes
  • Work without supervision Preferred Requirements:
    • 3-5 years of Customer Service experience with medical devices, capital equipment, or similar
      • Associate degree or equivalent combination of education and experience
      • Experience with SAP/CRM and/or other order management systems AbbVie is an equal opportunity employer including disability/vets. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran or active duty wartime or campaign badge veteran or a person's relationship or association with a protected veteran, including spouses and other family members, or any other protected group status. We will take affirmative action to employ and advance in employment qualified minorities, women, individuals with a disability, disabled veterans, recently separated veterans, Armed Forces service medal veterans or active-duty wartime or campaign badge veterans. The Affirmative Action Plan is available for viewing in the Human Resources office during regular business hours.Significant Work Activities: N/ATravel: NoJob Type: ExperiencedSchedule: Full-time

Keywords: Disability Solutions, Austin , Warranty Specialist, Other , Austin, Texas